Engineering and Service Solutions Manager Columbia - PSI

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary: The Engineering and Service Solutions Manager is responsible for leading and coordinating the daily operations of the ESS department, ensuring strong collaboration between engineering design, R&D, Applications Engineering, Assembly, field service operations, customer support, and continuous improvement initiatives. This role focuses on execution, team leadership, and operational efficiency to enhance product quality, customer satisfaction, and internal processes.

Essential Duties and Responsibilities:

Leadership & Team Coordination

• Lead the day-to-day operations of the ESS department.
• Supervise and support engineering, service, and support personnel.
• Provide coaching, mentorship, and performance management.
• Ensure alignment between engineering and service teams.
• Collaborate with leadership on goals and priorities.

Field Support & Installation

• Coordinate installations, commissioning, and field service activities.
• Ensure timely response to service issues.
• Support customer training and on-site troubleshooting.

Product & System Engineering

• Support design improvements.
• Develop and maintain department standards.
• Coordinate engineering support for field teams.
• Incorporate field feedback into design improvements.

Customer Technical Support

• Oversee remote troubleshooting and diagnostics.
• Ensure resolution of customer issues and warranty claims.
• Facilitate communication between departments.

Training & Documentation

• Develop and maintain SOPs and technical documentation.
• Support internal and external training programs.
• Ensure documentation aligns with product updates.

Work Characteristics:

Supervisory Responsibilities

• Plans, assigns, and reviews work. Participates in hiring, training, and performance management.

Decision Making

• Makes operational decisions impacting department performance.

Problem Solving

• Resolves technical and operational issues using established processes.

Qualifications:

Knowledge:

• Microsoft Office Suite
• Business Central
• Dynamics 365
• AutoCAD/Inventor

Skills:

• Analytical thinking
• Project and process management
• Technical engineering skills
• Leadership
• Communication

Abilities:

• Ability to solve problems, manage priorities, and lead cross-functional teams.

Education and/or Experience:

• Bachelor’s degree in Mechanical or Electrical Engineering required
• 5 years of relevant industry experience
• Supervisory or team lead experience preferred
• Experience in manufacturing, engineering, or field service environments

Physical Demands:

• Standing, walking, and sitting for extended periods.
• Occasional lifting up to 50 lbs.

Work Environment:

• Office environment with occasional exposure to shop floor conditions.
• Occasional outdoor work and moderate noise exposure.

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify. To apply for this exciting career opportunity today, please apply online at www.columbiamachine.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $93,000 - $133,000