Business Systems Optimization & Support Manager | Columbia Hospitality

The Business Systems Optimization & Support Manager plays a critical role in supporting the technology that powers our hotels’ daily operations. This position is responsible for providing hands-on support, maintenance, and implementation of hotel property management systems (PMS) and related business applications. The specialist will ensure system configurations and interfaces function properly, and that Columbia Hospitality standards are met, resolve operational issues, and deliver training and guidance to hotel staff to help them optimize technology for smooth and efficient guest service.

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Salary Range: $125,000 to $160,000 DOE plus incentive eligibility
• Cellphone Allowance
• Commuter/Parking Allowance (if Seattle based)
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
  
  

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Nitty Gritty:

• Serve as the primary support contact for hotel property management systems (PMS), guest request systems, and other core hotel operational platforms.
• Monitor and maintain system interfaces (e.g., PMS, CRS, POS, CRM, accounting, key card systems, and third-party applications) to ensure seamless data flow and hotel operations.
• Troubleshoot and resolve system issues in collaboration with vendors, IT, and hotel operations teams.
• Assist with the implementation, configuration, and upgrades of property management and related systems.
• Provide ongoing training and support for hotel staff to optimize use of systems and tools, including developing job aids, SOPs, and training sessions.
• Partner with hotel leadership to identify opportunities to streamline workflows, improve efficiencies, and enhance guest experience through effective system use.
• Support business operations by ensuring technology is aligned with brand standards, compliance requirements, and best practices.
• Document and track system issues, resolutions, and enhancements in line with IT support processes.
• Participate in new property openings, acquisitions, and system rollouts, ensuring successful deployment of hotel business systems.
• Travel to hotel properties for support and training (~40% travel).
  
  

The Brass Tacks:

• Experience supporting hospitality technology systems, ideally within hotels or resorts.
• Prior hotel operations experience required.
• Strong knowledge of property management systems (e.g., Opera Cloud required), and related hospitality systems and integrations.
• Experience with system implementation, training, and end-user support.
• Excellent problem-solving skills with the ability to analyze and resolve technical and operational issues.
• Strong communication and interpersonal skills with the ability to work effectively with both technical and non-technical staff. Organized, detail-oriented, and able to manage multiple priorities.
• Ability to travel to hotel properties for support and training (approximately 40% travel)
• Vendor management experience.
  
  

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.