What are the responsibilities and job description for the Senior Technical Support Specialist position at Columbia-Greene Community College?
The Senior Technical Support Specialist for IT is a full-time role employed through SUNY ITEC and based at Columbia-Greene Community College. Reporting to the Director of Information Technology, this position provides advanced technical support, maintains IT systems, and assists users across campus.
- Provide technical support as needed for campus users, infrastructure and equipment
- Carry out technical and physical tasks involving configuration and distribution of computers
- Manage help desk and department work through the campus ticket system
- Manage select administrative applications on servers and workstations
- Assist in management, maintenance, and troubleshooting of wired network and Wi-Fi infrastructure
- Maintain an inventory of all campus computers and related equipment
- Maintain an inventory of all campus software licenses and installs
- Contribute to and maintain department electronic records including policy, procedures, and technical documentation
- Coordinate and schedule installation of patches and upgrades to infrastructure and equipment
- Research, advise, and process campus technology related and IT department purchases
- Manage IT equipment life cycles
- Collaborate with IT Director and other stakeholders in meeting campus strategic goals within IT
- Related duties as assigned
