Information Systems - Tier III

Primary Accountability

This Senior IT Leader provides

• Leadership to create and maintain a high performing cross-functional Infrastructure / Cybersecurity Work Center Team focusing on the support of CBHA’s IT Infrastructure commonly found in healthcare, including Voice, Switches, Routers, Call Center Manager, Firewalls, SDWANs, SIEM and Endpoint Security technologies.
• Demonstrates professional and technical acumens with effective communication skills while engaging customers, senior team members, vendors and consultants to install, configure, and maintain routing, switching and safe Cyber Security practices with a Costumer Care first mindset.
• Responsible for day-to-day management of the IT Infrastructure / Cybersecurity Work Center Team.
• Reports to the Chief Information Officer.
  
  
  

Description Of Primary Responsibilities

• Serves as an infrastructure liaison with a mission driven purpose to support colleagues, vendors and CBHA staff.
• Takes the initiative to engage team members, vendors, infrastructure and technical support specialist, and consultants to solve technical infrastructure and Cybersecurity issues.
• Prepare, document and hold an effective monthly Security Working Group meeting.
• While utilizing specialize Cybersecurity tools, assist with day-to-day monitoring, alerting and resolution of Indicators of Compromise (IOCs).
• Take day-to-day ownership to effectively engage and act as the infrastructure and/or Cybersecurity escalation point for the Desktop Support Services Work Center team members.
• At times, provide assistance to the Desktop Support Services Work Center team for cross-coverage.
• As assigned, develop, document, and deliver end-user support materials and training on existing or new infrastructures.
• Develop and discuss with end-users proper use of the infrastructure devices.
• Develop necessary CBHA IT Infrastructure end-user use policies.
• Have an effective professional acumen to work successfully in a diverse team environment.
• Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE Standards of Behavior.
• Uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information (PHI) and other proprietary information specific to CBHA.
• Demonstrate a willingness to travel to any CBHA facilities to perform necessary repairs.
• At times, work non-production hours to perform duties which would otherwise impact healthcare delivery.
• Effectively lead weekly Infrastructure Team meetings, and at times lead Sprints, Engineering Design Meetings, and Departmental Meetings.
  
  
  

Technical Knowledge

A working knowledge and experience in

• Learning, researching, implementing, updating, and maintaining both physical and virtual infrastructure devices and security policies.
• Cisco iOS and NX-iOS infrastructure operating systems on routers, switches and firewalls.
• Cisco Call Manager Suite within a VMWare environment.
• Utilizing various web based analytical tools to review and evaluate active Indications of Compromise.
• Cisco Fire-Power, Threat Defense and End-Point Protection security roles, policies and principles.
• Cisco Wireless LAN Controller environments and SSID deployments.
• Software Defined Wide Area Networks (SDWAN).
• Configuration and deployment of various Cisco VOIP and ATA devices.
• Effectively provide infrastructure workflow mapping.
• As directed, administer change control management practices.
• While working autonomously with vendors and others implement mid-size to large projects using project management strategies including constructing tasks, timelines while providing reports and updates.
  
  
  

Development

• Promote a positive work culture and uphold clinic policies and procedures while meeting the organizations behavior standards.
• Must uphold confidentiality at all times in regards to activities, reports, financials, patient health information and other proprietary information.
• Working in a team environment to assist with, at times, lead larger projects as needed.
• Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization of current workload in response to changes in circumstances.
• Work requires consideration of the way the work affects other employees outside the department or functional area.
• Ability to work well as part of a high performance team and keep team members abreast of current project developments.
• Devise effective solutions to situations encountered based on the general goals and objectives of the function.
• Self-motivated with a personal desire for further development through taking on more complex projects, and additional certifications and training.
  
  
  

Requirements

• A Bachelor’s degree in computer science from a recognized center for higher education and six (6) years of work related experience;
• OR an Associate’s degree in computer science from a recognized center for higher education with eight (8) years of work related experience;
• OR no professional degree, but ten (10) years of experience in information technology with progressive advancements in IT and two (2) years of experience in a similar role.
• Experience with Cybersecurity event monitoring, documenting, reporting, and resolution.
• Experience working with the delivery and support of LAN and WAN infrastructure circuits.
• Working understanding of static and dynamic routing protocols.
• Familiarity with data center routing.
• Become sufficient in managing a Giga Passive Optical Networks (GPON).
• Professional experience in electronic health records (EHR), dental, pharmacy and / or other health related information systems preferred, but not required.
  
  
  

Licenses & Certification

License or Certification in any four (4) of the following industry standard professional level certifications CompTIA A or Net or equivalent, any Cisco CCT, CCENT, CCNA, CCNP, CCDP or CCIE certification or equivalent. Cybersecurity CISSP, CISA CISM, Security , CEH or equivalent Industry recognized certification.

Physical Demands

• Ability to stand, walk, sit, use hands, fingers, reach with arms, stoop, kneel, crouch, crawl, and talk frequently. Ability to climb and balance infrequently throughout the day.
• Ability to lift up to 50 pounds.
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
• Due to impact of production, this job requires a flexibility of hours; nights, weekends, frequent schedule changes to accommodate updates, upgrades, and modifications to an environment that requires a high availability of up time for our end users.
  
  
  

Travel

• Travel to various distant CBHA locations as required.
• Must possess a valid driver’s license and meet company insurance liability standards to drive company vehicles.
  
  
  

Benefits

Please click here for an overview of our General Description of Benefits