Customer Service Specialist 2 - Transitional Studies

Description Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 to serve as the primary point of contact for the Transitional Studies Department, providing professional, student-centered support to students, staff, and community members. This position communicates program and college information, assists with enrollment processes, resolves customer service concerns, and helps students navigate college resources and procedures. The position also trains and supports front desk student employees, maintains customer service standards and front desk operations, and contributes to a welcoming and efficient environment that supports student success.

This position reports to the Director for Transitional Studies. This position closes on June 28, 2026 @ 11:59 PM Pacific Time. If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407

Primary Responsibilities Serve as the primary customer service specialist for the Transitional Studies Department, providing professional, courteous, culturally responsive, and empathetic assistance to students, staff, and community members through face-to-face interactions, email, phone, and virtual communication; Communicate department and college policies, procedures, and program information to prospective students, current students, and community members; assist with applications, onboarding, and enrollment processes as appropriate; Resolve routine and complex customer service concerns with professionalism and sound judgment, facilitating cross-departmental problem-solving and making appropriate referrals when issues require assistance outside Transitional Studies; Assist students in understanding account balances, tuition payment obligations, options and deadlines; Recruit, train, mentor, schedule, and provide ongoing guidance to front desk student employees, ensuring consistency in customer service practices, professionalism, confidentiality, and department procedures; Establish, model, and maintain high-quality customer service standards and front desk procedures to ensure a welcoming, student-centered, and efficient office environment; Identify opportunities to improve front desk operations, communication processes, and student experiences, contributing to continuous improvement efforts within the department; and Perform other related duties as assigned. Required Qualifications Associate's degree or equivalent education from an institutionally accredited college or university; Two (2) years of experience providing customer service; and Bilingual and biliterate in English and in Spanish. Preferred Qualifications Fluency in multiple languages; Experience assisting non-native English speakers or adults with academic skills below high school completion; and Intermediate proficiency in Microsoft Office.

Skills and Abilities Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents, ensuring their needs are met with professionalism and responsiveness; Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things; Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders; Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position; Professionalism: Consistently embodying integrity, ethical conduct, and dedication to the college's mission. Demonstrating reliability, honesty, and professionalism in all interactions while upholding confidentiality and adhering to professional standards; Organizational Skills: Strong organizational abilities to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced setting; CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment This position is a full-time, overtime-eligible classified staff position. The typical work hours for this position are Monday through Thursday from 10:00 a.m. to 7:30 p.m

and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately

PROCESS NOTE: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer

By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute. **Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Spanish Language Skills, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.). CONDITIONS OF EMPLOYMENT: In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

OTHER JOB ELEMENTS: The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects.

The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS: Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. UNION CLAUSE: This is a bargaining unit position represented by the Washington Public Employees Association (WPEA).

Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

Salary : $40,836 - $54,204