What are the responsibilities and job description for the Customer Care Specialist position at City Service Valcon?
About the Company
Founded in 1953, Coleman Oil Company has been a family-operated fuel distributor serving the Pacific Northwest for over 70 years. Now under three-generation leadership, the company has built a reputation for operational excellence and strong community relationships before joining the NorthStar Energy family of companies in 2025.
Headquartered in Lewiston, Idaho, Coleman Oil operates fuel terminals and distribution facilities throughout the Pacific Northwest. The company specializes in bulk fuel distribution, branded and unbranded ground fuels, cardlock services, lubricants, and retail operations. Coleman Oil serves a diverse customer base including commercial fleets, agricultural operations, construction companies, government entities, and retail consumers, maintaining its commitment to safety excellence and exceptional customer service in the communities it serves.
Coleman Oil is part of a family of operations that includes CityServiceValcon, leveraging shared expertise and resources to offer broader coverage, streamlined logistics, and innovative energy solutions across the region.
About the Position
We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team.
- You’ll report to the Director of Sales and Operations in our Kennewick, WA location, focusing on these key responsibilities:
- Assist in inventory management of products with month-end count, ordering, shipping and receiving to other plants and non-local customers.
- Organize deliveries.
- Smoothly answer and operate phone system, communicating with customers in a professional manner.
- Greet and assist walk-in customers or suppliers in a professional manner.
- Perform data entry of delivery tickets, work orders and other account information as needed.
- Perform various clerical functions, including copying, printing, filing, sending/receiving/distributing documents.
- Accept and process payments.
- Other duties as assigned.
Requirements
- Working knowledge of computers and Microsoft products, and the ability to learn new programs.
- Recent telephone/receptionist and or customer service experience.
- Ability to multi-task.
- Ability to stay calm under pressure.
- Ability to sit for long periods.
- Ability to lift 30-50 lbs.
- Work in moderate noise levels.
- Work with minimum supervision.
Benefit Highlights
- 2 Weeks’ Paid Time Off/year
- 5 Days of Sick Leave/year
- Medical/Dental/Vision Insurance
- Employer paid Basic Life, AD&D, and Long-term Disability Insurance
- 4% 401K Retirement Account Match
- 6 Holidays/year
Additional information
Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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