ADMINISTRATION - ARENA OPERATIONS SUPERVISOR

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.

Columbia Association (CA) is a nonprofit community services organization that manages Columbia, Maryland-home to 100,000 residents and recognized as the #1 Happiest City in Maryland and one of the Best Places to Live. We operate a wide range of premier recreational facilities, including fitness clubs, golf courses, racquet clubs, pools, and Supreme Sports Club.

We're looking for a part-time Arena Operations Supervisor to help lead exceptional arena experiences, support a high-performing team, and ensure a safe, welcoming environment for our members and guests.

As an Arena Operations Supervisor, you will play a key leadership role in the day-to-day success of our arena operations by:

• Supervising daily arena operations to ensure a safe, high-quality recreational environment
• Serving as Manager on Duty and covering assigned arena shifts
• Recruiting, training, scheduling, and coaching Arena Attendants
• Fostering a positive, service-focused atmosphere for members and guests
• Addressing member feedback with professionalism and timely solutions
• Conducting facility walk-throughs and coordinating maintenance needs
• Supporting budgeting, timekeeping, and staffing coverage
• Training staff on club programs, procedures, safety protocols, and equipment use
• Upholding CA's mission, values, and commitment to community engagement

Requirements & Qualifications:

• High school diploma or equivalent
• Experience in recreation, facility operations, or health & fitness environments preferred
• Strong leadership, communication, and customer service skills
• Ability to work independently and supervise staff during active operations
• Confidence handling conflict and high-pressure situations
• Proficiency with Microsoft Office and Google applications
• CPR/AED and First Aid certification (required within 60 days of hire)
• Ability to stand for extended periods and perform regular facility walk-throughs
• Ability to lift up to 50 lbs
• Willingness to work evenings, weekends, and variable hours
• Work in both office and active arena environments

You'll be part of a mission-driven organization that's committed to wellness, community, and personal growth. CA supports its team members with meaningful work, leadership development, and outstanding benefits.

Compensation & Benefits Include:

The pay range for this position is $23.50 to $26.00/ per hour. The actual pay rate offered will depend on the overall qualifications of the individual applicant for the position and the amount budgeted for the role. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.

Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That's why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.