Commercial Lines Account Manager

We are looking for a dedicated Commercial Lines Account Manager to join our team that is passionate about building lasting relationships and helping businesses thrive.

In this role, you will serve as the primary point of contact for commercial and business clients, managing a portfolio of accounts with complex insurance needs. You will handle day-to-day account servicing, policy renewals, coverage reviews, and claims support while building strong client relationships to ensure satisfaction, retention, and growth.

The ideal candidate thrives in a fast-paced environment, possesses strong insurance knowledge (especially in commercial property & casualty), and is committed to delivering exceptional service to help businesses protect their assets and operations. Were not just an insurance agency; were a community partner committed to providing exceptional service and tailored solutions to our clients.

. If you're a proactive problem-solver with a knack for client relations and a desire to grow within a respected, client-focused agency, we can't wait to welcome you aboard.

Annual Base Salary Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Serve as the primary point of contact for a portfolio of commercial insurance clients, building strong, trusting relationships.

• Manage commercial line accounts, including policy servicing, endorsements, certificates of insurance, and billing inquiries.
• Handle client requests for information, coverage questions, and documentation in a timely and professional manner.
• Prepare and process new business and renewal applications; gather exposure information, review for accuracy, and submit to carriers for the marketing team.
• Conduct coverage reviews and risk assessments to identify gaps, recommend appropriate solutions, and present quotes/proposals.
• Support clients with claims processing, inquiries, and advocacy with insurance carriers.
• Contact clients in advance of renewals to gather updated information and prevent coverage gaps.
• Maintain accurate records in the agency management system and ensure compliance with all E&O (Errors & Omissions) procedures.
• Collaborate with producers, underwriters, and carriers to negotiate terms, market accounts, and secure the best coverage at competitive rates.
• Build and maintain strong relationships with clients, providing proactive advice on risk management and insurance needs.
• Stay current with industry changes, carrier programs, and state/federal regulations affecting commercial insurance.

• Active Producer's License for Property & Casualty in Idaho (or ability to obtain within 90 days).
• Minimum of 3 years of experience in commercial insurance account management.
• In-depth understanding of commercial insurance policies and coverages.
• Proficiency with agency management systems
• Excellent communication, negotiation, and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• A positive attitude and a genuine desire to help clients succeed.