What are the responsibilities and job description for the COMMERCIAL ACCOUNT SPECIALIST: MA TERRITORY position at COLOURS INC?
Job Summary:
We are seeking a versatile and results-oriented individual to fill the role of Commercial Account Specialist, specializing in the sales and service of commercial and industrial coatings. This role requires a candidate with strong sales acumen, account management skills, and a deep understanding of the coatings industry. As the primary point of contact for commercial clients, you will be responsible for driving sales, maintaining client relationships, and ensuring exceptional service delivery.
Responsibilities:
- Proactively identify and pursue new business opportunities within the commercial and industrial sectors, leveraging various channels including cold calling, networking, and referrals.
- Develop and maintain strong relationships with existing commercial clients, serving as their trusted advisor and primary point of contact for all sales and service-related inquiries.
- Conduct thorough needs assessments with clients to understand their specific requirements and recommend tailored solutions to meet their objectives.
- Collaborate closely with internal teams including sales, marketing, technical support, and customer service to deliver value-added solutions and support to clients.
- Coordinate service requests from clients, ensuring prompt resolution of any issues or concerns related to product performance, application, or maintenance.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations to showcase the benefits of our coating’s solutions and secure new business opportunities.
- Conduct regular business reviews with clients to assess satisfaction levels, identify upsell and cross-sell opportunities, and explore ways to deepen the partnership.
- Stay informed about industry trends, competitor activities, and market dynamics to anticipate client needs and position our offerings effectively.
- Maintain accurate records of client interactions, sales activities, service requests, and revenue forecasts using CRM software and other tracking tools.
Territory:
-Massachusetts
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be amended, expanded, or modified as required.
- Proven track record of success in sales management, preferably within the coatings industry.
- Deep understanding of commercial and industrial coatings, including types, applications, and industry standards.
- Excellent communication, negotiation, and presentation skills, with the ability to effectively engage with clients at all levels of an organization.
- Strong analytical and problem-solving abilities, with a focus on delivering creative solutions to meet client needs.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment, managing multiple priorities and deadlines.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Positive attitude, resilience, and a customer-centric mindset, with a passion for delivering exceptional service and driving customer satisfaction.
- Valid driver’s license and willingness to travel occasionally for client meetings, industry events, and training sessions.
- Adaptability to changing market conditions and willingness to embrace new technologies and sales methodologies.