What are the responsibilities and job description for the Client Care Coordinator - Open Pool position at Colorado State University?
Posting Details
Posting Detail Information
Working Title Client Care Coordinator - Open Pool Position Location Fort Collins, CO Work Location Position is fully in-office/in-person Research Professional Position No Posting Number 202501447AP Position Type Admin Professional/ Research Professional Classification Title Number of Vacancies 6 Work Hours/Week Proposed Annual Salary Range $43,000 - $50,000 Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Veterinary Teaching Hospital
At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.
Why work at Colorado State University?
CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”
We are looking to add individuals to our team who have the following characteristics:
CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.
These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.
Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status. Paid time off at 192 hours/year (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent (FTE) Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more 20% Employee Pet VTH Discount! Robust Employee Assistance Program (EAP) for your overall well-being FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program Tuition Scholarships up to 50% for eligible family members FREE employee growth opportunity through CSU training and development opportunities. After-school programs and summer camps for kids Community Discounts FREE MAX transit use with CSU identification For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.
Retirement Programs
While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.
Campus Culture and Principles of Community
Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.
Tobacco and Smoke-Free
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.
Position Summary
Join our Emergency and Critical Care Services team at the CSU Veterinary Teaching Hospital as a Client Care Coordinator! You’ll be the first reassuring face clients see when their pets need urgent care—guiding them through the process with compassion, clarity, and confidence. If you’re energized by fast-paced environments, love animals and people, and want to make a real impact every day, we want you on our team.
The Emergency and Critical Care Services (ECCS) Client Care Coordinator at the Colorado State University Veterinary Teaching Hospital (VTH) is the primary point of contact for pet owners seeking urgent or emergency care in direct collaboration with the medical team. This position ensures a compassionate, communicative, and efficient experience for clients while supporting the complex operations of ECCS. The role focuses on patient intake, client communication including financial discussions and consenting, interdepartmental coordination, and discharge processes, contributing directly to the hospital’s mission of providing outstanding veterinary care, education, and client service. This role is responsible for managing all incoming calls to the hospital between 6:00 PM and 6:30 AM for both small and large animal emergencies. Duties include scheduling emergency appointments in the electronic medical record (EMR) system, paging or connecting clinicians as needed, and appropriately routing calls to ensure timely and accurate communication.
Essential job duties include serving as the primary administrative and client support contact for the service, facilitating communication and coordination among clients, referring veterinarians (rDVMs), and hospital staff. This position manages client communications and scheduling, triages emergencies, coordinates records and referrals, and supports financial and consent processes. Additional essential duties include overseeing veterinary student onboarding and orientation, maintaining accurate medical records and standard operating procedures (SOPs), and collaborating across departments to ensure seamless service operations, patient continuity, and positive client experiences.
This position requires a proactive, solutions-oriented individual who thrives in a fast-paced, high-stakes clinical environment and values empathy, teamwork, and continuous improvement.
Required Job Qualifications
Application Details
Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
This pool is active until December 31, 2025. Applicants wishing to be considered after this date must reapply.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires) Search Contact vth_hr@colostate.edu EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested 3 Maximum Requested 3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Posting Detail Information
Working Title Client Care Coordinator - Open Pool Position Location Fort Collins, CO Work Location Position is fully in-office/in-person Research Professional Position No Posting Number 202501447AP Position Type Admin Professional/ Research Professional Classification Title Number of Vacancies 6 Work Hours/Week Proposed Annual Salary Range $43,000 - $50,000 Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
- Review our detailed benefits information here.
- Explore the additional perks of working at CSU here.
- For the total value of CSU benefits in addition to wages, use our compensation calculator.
- Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!
Veterinary Teaching Hospital
At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.
Why work at Colorado State University?
CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”
We are looking to add individuals to our team who have the following characteristics:
- Confidence – they expect success in what they do.
- Compassion – they have genuine care and concern for others.
- Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others.
- Integrity – they are honest, and others trust them.
- Responsibility – they take ownership of decisions and actions.
CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.
These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.
Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status. Paid time off at 192 hours/year (accrued at 16 hours per month), 120 hours sick leave/year, and 11 paid holidays annually pro-rated by full-time equivalent (FTE) Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more 20% Employee Pet VTH Discount! Robust Employee Assistance Program (EAP) for your overall well-being FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program Tuition Scholarships up to 50% for eligible family members FREE employee growth opportunity through CSU training and development opportunities. After-school programs and summer camps for kids Community Discounts FREE MAX transit use with CSU identification For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub at https://hr.colostate.edu/well-being-hub/ and our Benefits programs for Administrative Professional employees: https://hr.colostate.edu/current-employees/benefits/afap/.
Retirement Programs
While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan (DCP) or the Public Employee’s Retirement Plan (PERA) of Colorado. Each plan offers a generous employer match. For more information, visit: https://hr.colostate.edu/current-employees/benefits/afap/retirement/.
Campus Culture and Principles of Community
Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit: https://hr.colostate.edu/prospective-employees/our-people/.
Tobacco and Smoke-Free
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.
Position Summary
Join our Emergency and Critical Care Services team at the CSU Veterinary Teaching Hospital as a Client Care Coordinator! You’ll be the first reassuring face clients see when their pets need urgent care—guiding them through the process with compassion, clarity, and confidence. If you’re energized by fast-paced environments, love animals and people, and want to make a real impact every day, we want you on our team.
The Emergency and Critical Care Services (ECCS) Client Care Coordinator at the Colorado State University Veterinary Teaching Hospital (VTH) is the primary point of contact for pet owners seeking urgent or emergency care in direct collaboration with the medical team. This position ensures a compassionate, communicative, and efficient experience for clients while supporting the complex operations of ECCS. The role focuses on patient intake, client communication including financial discussions and consenting, interdepartmental coordination, and discharge processes, contributing directly to the hospital’s mission of providing outstanding veterinary care, education, and client service. This role is responsible for managing all incoming calls to the hospital between 6:00 PM and 6:30 AM for both small and large animal emergencies. Duties include scheduling emergency appointments in the electronic medical record (EMR) system, paging or connecting clinicians as needed, and appropriately routing calls to ensure timely and accurate communication.
Essential job duties include serving as the primary administrative and client support contact for the service, facilitating communication and coordination among clients, referring veterinarians (rDVMs), and hospital staff. This position manages client communications and scheduling, triages emergencies, coordinates records and referrals, and supports financial and consent processes. Additional essential duties include overseeing veterinary student onboarding and orientation, maintaining accurate medical records and standard operating procedures (SOPs), and collaborating across departments to ensure seamless service operations, patient continuity, and positive client experiences.
This position requires a proactive, solutions-oriented individual who thrives in a fast-paced, high-stakes clinical environment and values empathy, teamwork, and continuous improvement.
Required Job Qualifications
- High school diploma or GED
- Two (2) years of customer service in a fast-paced, client-facing role.
- Ability to work a full-time schedule onsite, including potential evenings, weekends, and holidays as needed.
- Successful candidate must be legally authorized to work in the United States; department will not provide visa sponsorship.
- Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare-related discipline).
- Experience in a veterinary, medical, emergency, or specialty client service environment.
- Experience with veterinary or medical scheduling systems (e.g., Cornerstone, Instinct, UVIS, Avimark, etc.).
- Demonstrated ability to work effectively and professionally in fast-paced, emotionally charged environments, including handling sensitive or high-emotion situations with empathy and composure.
- Familiarity with medical record systems and terminology.
- Strong written and verbal communication skills.
- Experience facilitating financial transactions, estimates, or third-party payment plans (e.g., CareCredit, ScratchPay).
- Demonstrated commitment to inclusive excellence and customer care.
- Flexibility and adaptability
Application Details
Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
This pool is active until December 31, 2025. Applicants wishing to be considered after this date must reapply.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires) Search Contact vth_hr@colostate.edu EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested 3 Maximum Requested 3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Cover Letter
- Resume
Salary : $43,000 - $50,000
