INFOR Systems and Database Specialist

INFOR Systems and Database Specialist

*This job is eligible for relocation assistance to aid the costs associated with moving to the Colorado Springs area.

***A hybrid telework schedule will be considered for this position; hybrid is defined as a pre-determined blend of working from home and in the office. This position offers three (3) days in the office and two (2) days at home per week.

The Infor Applications team at Colorado Springs Utilities is looking to hire a Systems and Database Specialist to join our team.  In this job, you will support our technology solutions through maintenance and support, troubleshooting of both in-house developed and Commercial off-the-shelf systems (COTS) deployed on-site and in public and private clouds.  Key application systems supported by this position are Infor CloudSuite, Hyperion Planning, Oracle Taleo, and the Project Portfolio Tracking System (PPTS).  

Typically, the Systems and Database Specialist performs complex professional-level system application administration, analysis, maintenance, system and data management, configuration, vendor/contract management, and support of applications technologies of new or existing application programs, data, and components. The Systems and Database Specialist acts under general direction to provide the full range of expertise in application maintenance, system, and user support, and will provide guidance, mentorship, and training to less experienced IT employees. This position will provide project activity, program, or vendor coordination for the assigned application area.

A day in the life of a Systems and Database Specialist may include: 

• Researching Infor CloudSuite, Hyperion Planning, Oracle Taleo, or PPTS application features, functions, and services to understand best practices for setup, configuration, and appropriate administration of the cloud system
• Managing and administering software systems to ensure high availability, reliability, interconnectivity, and security of the supported business applications in the portfolio and application servers and software above the OS layer, to include patching, monitoring, upgrading, and maintaining cyber compliance
• Administering and troubleshooting Windows Server, IIS knowledge, Oracle/SQL Database, and Infor Data Lake 
• Being the SME for application use, functional support, and required business capabilities, including Infor BIRST functionality and administration
• Providing daily and project assistance, guidance, and training to IT staff and business users in the use of the Infor CloudSuite, Hyperion Planning, Oracle Taleo, and PPTS system
• Troubleshooting user issues and system errors when appropriate, including researching the problem, identifying the cause, and working with internal and/or vendor development resources to resolve
• Reviewing, analyzing, and aligning the functional capabilities of the supported systems to business requirements and project needs
• Providing input on future technical directions for the team, including reviewing system designs and coordinating projects or phases of larger projects
• Managing application-related projects, to include requirements assessment, high-level design, effort estimations, and ROI analysis 
• Staying abreast of, communicating, and documenting application changes and their resulting impacts on business capabilities 
• Planning, creating, improving, and maintaining procedures and documentation related to the administration of software applications, system and architecture design, implementation, and back-out plans, user management, and system release management

Highly Desirable Experience:

• Three to five years of demonstrated experience in application administration, configuration, and troubleshooting cloud and on-premises systems
• System monitoring tools and techniques 
• Experience administering and supporting Infor CloudSuite systems, including providing oversight and governance, is highly beneficial 
• Excellent communication skills to share knowledge with others and guide users to follow best practices, acting as a trainer and/or consultant with the business users 
• Bachelor’s degree in computer science or a closely related field  

Why should you apply? This position will reward you with intellectually challenging work, including complex professional-level application implementation, integration, and support of mission-critical business infrastructure systems. 

What will it take to be successful? Highly qualified candidates will bring a bachelor’s degree in computer science or a closely related field.  Ideal candidates will bring 3 years of demonstrated experience in these areas.  

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerting up to 10 pounds of force occasionally (1/3 of the time), and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary only if walking and standing are required only occasionally, and all other criteria are met.
• Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Who We Are...
Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness