Program Director

POSITION VISION: 

To manage all operations for the Colorado Rapids Youth Soccer’s South Recreational programs for 8U-10U participants. The South 8U-10U Recreational Program Director is responsible for making sure the entire 8U-10U program not only meets but exceeds the needs and expectations of CRYSC members, partners and guests. Additionally, this role needs to ensure programs and services within the region align with the overall mission, vision, and strategy of CRYSC. This position is 60% office and 40% field time.

CORE VALUES: 

1. Win Within - Being the best is the only way forward at everything we do, personally or as a Club. Support the objective of becoming a destination youth soccer club and elevating the leadership and Club as national thought leaders for the game of soccer and the business of soccer.
2. In and Up - Constantly looking to develop ourselves and those around us, working to raise the overall quality and impact of everyone we work with, inside and outside the organization. Collaborate with the South Regional Manager and other administrators in an effort to continually improve the South recreational program.
3. Keep it Simple, Keep it Small - Work to simplify big thoughts, large expectations, and ambiguous strategy into strategic and clubwide execution.
4. Enjoyment First - Stay positive and know that with adversity comes growth. Find joy in the challenges, the small details, the strategy, and the day-to-day operations of the South recreational program. Keep the role fun and keep the joy of the organization at the forefront. 
5. Moment of Truth - Recognize that Every Moment Matters in all interactions with staff, members, and coaches within the program. Strive to create remarkable and memorable experiences with all who interact with you.
6. Own It - Work within the ambiguity of the role and own all roles and responsibilities within the South recreational program. 

JOB FUNCTIONS: 

Communication/Customer Service 

• Implement, maintain and exemplify a standard of superior customer service across all interactions with staff, members and guests. 
• Respond to all emails and voice messages within 24 hours. 
• Be available during all office hours to answer phone calls, assist members who visit the office, and assist staff members. 
• Create a communication calendar for all ongoing communication to keep members informed, including but not limited to program overview, coach and player placement and key transition information. 

Administration 

• Execute administrative duties across the 8U-10U recreational programs, including but not limited to player registration, player placement, coach recruitment, and assigning and creating and flighting teams. 
• Strong understanding of multiple softwares including Playmetrics, LeagueApps, GotSport, Soccer.com, etc. 
• Have an understanding of the 8U-10U Rising Rapids program to help coordinate training schedules. 
• Update and maintain accurate information that pertains to the South 8U-10U recreational program on CRYSC’s website. 
• Creating and sending program updates and emails. 
• Attend all staff meetings and any meetings pertaining to the 8U-10U recreational programs. 

Operations 

• Implement the technical portion of the 8U-10U recreational program. 
• Provide age- and developmentally- appropriate curricula for recreational teams and programs consistent with the Rapids club-wide curriculum and methodology. 
• Implement appropriate education opportunities for staff and identify, hire, retain, and lead additional technical staff, including support staff and team coaches. 
• Organize and lead training, weekly communication, as well as overseeing all in-season and offseason components of the program. 
• Support volunteers with coaching resources, including equipment, coaching clinics, curriculum, in-person game-day support, and other opportunities that help simplify the volunteer coach role. 
• Identify upcoming players from the 8U program to coordinate team formation with coaches and player placement into the 9U Recreational and Rising Rapids programs. 

Field Responsibilities 

• Ensure all practice and game fields are prepared for the season. 
• Promote the Rapids Way by supporting parent-volunteer coaches with on-field guidance in training sessions and games. 
• Foster a positive game-day experience for teams by serving as a point of contact for coaches, parents, and referees during league games. 
• Observe and evaluate coaches to ensure the implementation of the Rapids Way for all teams. 
• Observe and evaluate players to ensure each individual is supported in their experience and development. 

Additional Qualifications 

• Strong understanding of soccer. (USSF Qualifications preferably) 
• Must be able to consistently type 65 wpm. 
• Excellent organization, verbal, and written communication skills. 
• Excellent people skills in a diverse environment. 
• Ability to motivate others around you and work as part of a team. 
• Ability to lead a passionate and energetic team. 
• Available weekends and nights as needed. 
• Bilingual in Spanish preferred. 
• Be able to pass a comprehensive background check. 

MARKERS OF SUCCESS: 

• Excellent Customer Service – Consistently providing quick and accurate information via all platforms of communication. 
• Player Identification and Program Transfer – Appropriately recommend players for future programming commensurate with ability level and holistic considerations. Program recommendations must come from an intimate knowledge of players, teams, and programs. 
• Notable Positive Culture – 8U-10U teams consistently acknowledge feeling positively supported through the Program Directors' onsite presence, influence, and promotion of club values to all members 
• Evident Conflict Resolution – Program director is able to strategically mitigate conflict through proactive actions, and manages conflict of all varieties with poise. 
• Coach Recruitment & Retention – Responsible for the timely assignment of coaches to teams within his/her program. 
• Coach Education – Build relationships with parent volunteers and staff coaches alike to promote and implement the club’s Player Development Plan (PDP). 
• Operations and Logistics – Program Director is responsible for the timely placement of players on teams and collaborating with administrators, field coordinators, etc., to ensure the gameday environment looks professional and reflects Rapids marketing.