Prevention Services Manager

Job Description

Position: Prevention Services Manager 

Classification: Salary/ Exempt 

Reports to: Director of Prevention Programs  

Location: Denver, CO  

Salary Rate:  

Level 1 (Entry level up to 2 years of direct experience): $58,592.20

Level II (3 years of direct experience):  $63,297.00

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position.  At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!
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Why Work at CHN?
As a full-time employee, you will enjoy a competitive benefits package, which includes:

•    Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)

•    Employee only share of health insurance premium is 100% paid for by CHN

• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1  day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
  •    Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
  •    Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
  •    Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
  •    Eligible for Federal Loan Forgiveness Program

Position Summary: We are seeking a highly motivated and experienced Prevention Services Manager to lead the development, implementation, and expansion of CHN syringe access and harm reduction program in Denver, Colorado. The Manager will work closely with stakeholders, community partners, and staff to develop and execute strategies to increase access to harm reduction services and resources. 

Essential Job Functions: 

Team Management and Strategic Leadership: 

• Take on the responsibility of supervising program staff, interns, and volunteers, which includes overseeing recruitment, providing training, and conducting performance evaluations.  
• Foster a collaborative and supportive environment to ensure the team operates cohesively and remains resilient. 
• Encourage open communication and teamwork among team members, and address any challenges or concerns that may arise to maintain a productive and motivated workforce.  
• Develop and implement a strategic plan for the syringe access program, including short and long-term goals, objectives, and key performance indicators. 
• Manage program budget, grants, and contracts, ensuring compliance with reporting requirements.  

• Develop and implement program policies, procedures, and protocols to ensure compliance with relevant laws, regulations, and care standards.  
• Work together with colleagues from CHN Regional Offices to develop and implement statewide policies and procedures. 
• Engage in planning and grant-related partnerships as instructed by the Director of Prevention Services.  
• Internally coordinate with the Behavioral Health and Clinical teams to ensure the provision of linkage to care and wrap-around services. 
• Monitor program performance and quality, including data collection, analysis, and reporting, and make recommendations for improvement. Manage client feedback, complaints, grievances, and appeals. 
• Stay updated on the latest research and practices in sexual health and harm reduction, recommending innovative methods for programmatic effectiveness and efficiency. Ensure high-quality information is available for sharing with the community and all CHN prevention teams. 

Supervisory Responsibility: 

• Recruits and maintains high quality staff.  
• Conducts annual performance reviews for Prevention Services Staff.  
• Ensures appropriate and adequate staffing and scheduling.  
• Sets expectations of teamwork within and across departments and models collaborative behavior.  
• Understands and communicates the strategic direction, along with relevant policies and procedures to staff members. 
• Collaborates with Internship Coordinator to ensure that the training and task supervision needs of interns involved in Prevention Services are being met.  
• Reviews quality of paperwork, data entry, session notes, and referrals.  
• Assists staff to improve their skills and identify training and professional development needs.  
• Reviews quality of staff’s client interactions, assessment, and interview skills. 
•  Assist staff to improve their skills and identify training and professional development needs.  
• Provides administrative supervision to Prevention Services Staff.  
• Provides group supervision as needed with the entire for the Prevention Services Team.  
• Documents supervision within Prevention Services Department.   

Community Engagement and Supply Distribution:

• Build relationships and partnerships with community organizations, healthcare providers, law enforcement agencies, and other stakeholders to expand program reach and impact. 
• Engage in mobile outreach services within the Denver metro area, engaging communities in need of harm reduction services. 
• Contribute to social media marketing, development, support, and upkeep to inform the community about various programs, incentives, linkage to care (LTC), harm reduction services, referral opportunities, and CHN integrated care services. 
• Develop and deliver educational presentations in the community on topics such as NARCAN®/Naloxone use, safe injection practices, fentanyl test strips, and harm reduction best practices. Also, create and facilitate train-the-trainer programs to educate peers and community members on overdose prevention and program awareness and acceptance.  
• Represent CHN by acting as the organization's representative at community meetings, conferences, and events related to syringe access and harm reduction. 
• Provide in-person assistance for CHN's drug checking services, adhering to grant policies and established protocols.   
• Facilitate and supervise on-site and mobile STI/HIV/HCV testing and counseling services. 
• Provide sterile injecting and smoking equipment, safe disposal containers, condoms, lubricants, and educational materials to individuals who use drugs. 
• Must have current and valid Colorado driver’s license; must be able to pass driving record check per CHN insurance requirements.
• Must be able to be insured by CHN driving and liability insurance companies.
• Must have personal insurance on own vehicle if driving on behalf of CHN.
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications: 

• Experience and ability to analyze date and reports, make appropriate recommendations and apply quality improvement techniques to improve performance when appropriate. 
• Experience and ability to train, lead and facilitate large groups. 
• Experience working with community-based organizations, government entities, law enforcement, people who use drugs, people living with HIV and people experiencing houselessness. 
• Three years supervisory experience preferred. Experience in Community Engagement and Outreach Development Experience addressing such issues as: HIV, Harm Reduction, Substance Use and experience working with diverse populations. Experience addressing such issues as: HIV, STIs, HCV, and experience working with diverse populations. Relevant experience may include providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, people with low-income, people who use drugs, and/or other marginalized populations. Previous experience need not have been on a full-time basis. 
• Bilingual English/Spanish preferred.  
• Ability to discuss sex and sexuality comfortably. 
• Working knowledge of the harm reduction model. 
• Valid Driver's license for mobile service operations  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Education: 

A bachelor’s degree in human services, social work, counseling, And/or equivalent combination of education and experience required. Relevant work experience is considered equivalent to a professional degree. 

Software Utilized: 

Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.

Knowledge, Skill and Ability: 

Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.  The appropriate person will be highly organized and detail-oriented.  This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.  Must demonstrate accuracy, efficiency and superior organizational skills.  Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Manager must have a deep understanding of the harm reduction model as it relates to people who use/inject drugs, drugs, drug use, overdose prevention, HIV and other relevant topics that relate to people who use/inject drugs. Must have an understanding of the multifaceted aspects of stigma associated with drug use and the associated impacts for people who use substances; cultural competency/sensitivity; knowledge of budget management; grant writing and fundraising; excellent communication, client relations and management skills. Manager must be highly organized and detail oriented. This position requires personal and professional boundaries and accountability; awareness of burn out, vicarious trauma, and self-care as it relates to a potentially emotionally challenging environment; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. 

Material and Equipment Directly Used: 

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, text message, e-mail, the Internet, and fax. Operate a mobile van for outreach programming, bringing essential health services and supplies to priority populations.  

Physical Demands and Work Conditions: 

Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver’s license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.  Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.  The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role. Must be able to lift 30 lbs.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community.   This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

How to Apply

Please visit the below link to apply. Please include a cover letter.

If you have any questions, please contact Human Resources at hr@coloradohealthnetwork.org

Application deadline: Open Until Filled

All offers of employment are subject to the completion of a criminal background check, reference and if applicable to your position a driving record check.  A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).

Salary : $58,592 - $63,297