What are the responsibilities and job description for the Flight Logistics & Client Services Coordinator position at Colony Brands Inc.?
Janesville
Wisconsin
Job Description
We are seeking a Flight Coordinator & Client Services professional to support Part 135 charter and aircraft owner operations by managing trip logistics, customer communication, and real time operational support. This role is ideal for someone who is highly organized, calm under pressure, customer focused, and eager to learn. Prior aviation experience is helpful but not required.
What You'll Do:
As a Flight Logistics & Client Services Coordinator, you will serve as the central point of communication for charter operations. You will support wholesale and owner flights from initial quote through trip completion, ensuring a seamless customer experience and safe, efficient operations. This role reports to the Charter Sales & Flight Coordination Manager and is also responsible for:
* Quoting trips, booking trips, verification of passenger information against the Transportation Security Administration (TSA) list, arranging catering, hotels, international handling, &/or ground transportation, etc.
* Proactively addressing customer needs that may arise before, during, or after a flight
* Providing prompt and accurate quotes to new and existing customers using our Operations System and follow up as appropriate
* Developing good working relationships with customers, vendors, brokers, and colleagues
* Maintaining an awareness of fleet movements through flight following and crew communication
* Gaining and sustaining a basic understanding of Part 135 requirements and a working knowledge of fleet aircraft, airports, and scheduling software (training provided)
Some evening/weekend/holiday on-call availability will be required.
Qualifications
This is a shared role so the ability to work collaboratively is required. You must possess professional level communication skills and thrive in a dynamic environment. Ideally, you will have at least an Associate degree in aviation management, logistics, or business and at least one year of experience in aviation, logistics, or travel industries.
In addition, we are looking for:
* A solution-oriented, positive, and customer-focused demeanor
* Demonstrated problem-solving skills
* Exceptional organizational and multi-tasking skills
* Comfort with MS Office and utilizing a variety of software applications
* Prior customer service experience is required
* Previous knowledge of general aviation &/or luxury sales is preferred
About Us
Located in Janesville, WI, SC Aviation provides international private jet air charter and aircraft management services. For nearly 70 years, we've been delivering a world-class business aviation experience across the Midwest. As an affiliate of Colony Brands one of North America's largest multi-channel, direct-marketing companies, we offer a wide range of benefits and programs designed to enhance the well-being of our team members. We offer competitive salaries, substantial benefits, work/life balance and attractive schedules. At SC Aviation, you are part of a crucial team of aviation professionals who take pride in what they accomplish every day.
Benefits Details
SC Aviation, Inc. is not just about growing our profits - We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:
Job Category
Aviation
Employment Type
Regular/Full-Time