PARKING ENFORCEMENT TECHNICIAN

Position Summary

Under general supervision, enforces city, state and county motor vehicle, parking, ordinances, codes and regulations; interacts with the public in regard to enforcement issues and general information matters; services and maintains parking enforcement equipment, such as meters, parking machines and signs; and performs related duties as assigned.

Essential Duties and Responsibilities

The following list of duties describes the various types of work that may be performed and the level of technical complexity of the assignment(s), and is not intended to be an all-inclusive list:

• Patrols an assigned area of the City to observe automobiles, motorcycles, commercial vehicles and other vehicles for parking violations; enforces related local regulations and ordinances and State vehicle code laws.

• Places warning tags on vehicles subject to towing; arranges for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles.

• Issues citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, expired registration, improperly licensed vehicles, improperly parked motorcycles, parking in preferential areas, and related violations.

• Completes data required for citations including but not limited to code sections violated, time, date and location of offense, vehicle license plate number and/or vehicle identification number.

• Answers a wide variety of questions from the public regarding parking and related traffic laws, location of public buildings, parks, municipal facilities, and other points of interest; interacts with hostile and irate parking violators; responds to complaints from the public.

• Maintains records of work performed and surveillance of long-term parking violations.

• Completes declarations of citation circumstances to assist in prosecution of parking violations.

• Signs off on correctable citations for registration and equipment violations.

• Tags and/or reports malfunctioning parking meters, faded paint on curbs, vandalized signs, and other obstacles that may impede enforcement or hinder the public from understanding and obeying the law.

• Reports malfunctioning enforcement vehicles and takes them to the Corporation Yard for service and repair.

• Performs related duties as assigned.

• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s Maintenance Checklists.

• Other duties as assigned by the Project Manager.

Minimum Job Qualifications

• A high school degree is required.

• Ability to read and comprehend verbal instructions and written correspondence.

• Ability to communicate effectively both verbally and through written correspondence.

• Have and maintain a valid driver’s license.

• Ability to safely drive a standard or automatic transmission vehicle.

• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

• Ability to provide customer resolution in a professional and friendly manner.

Qualifications Desired

• One to two years’ experience in a service or related industry preferred of which 3 months must have been in a parking setting.

• Ability to perform basic math calculations.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions