Entry Level Account Manager

Company Description Colonial Life & Accident Insurance Company, a subsidiary of Unum Group, provides financial protection benefits to workers and their families across the United States. The company offers a wide range of workplace benefits, including disability, life, accident, dental, cancer, critical illness, and hospital confinement indemnity insurance. Colonial Life supports more than 87,000 businesses and 4 million workers through benefits services, education, and innovative enrollment technology. In 2022, the company paid over $700 million in benefits to policyholders, demonstrating a strong commitment to customer support and financial security. Colonial Life maintains an active presence on major social media platforms to share information and engage with customers and partners.

Role Description The Entry Level Account Manager is a contract role responsible for supporting employer groups and their employees with Colonial Life’s workplace benefits solutions. This hybrid position is based in Covington, LA, with a mix of on-site meetings and work-from-home tasks. Day-to-day responsibilities include assisting with enrollment activities, explaining benefit options, answering client and employee questions, and ensuring accurate documentation and follow-up. The role also involves coordinating with internal teams, preparing basic reports, maintaining account information, and helping with the implementation of benefits programs. The Account Manager will build relationships with business clients, support ongoing service needs, and contribute to a positive customer experience.

Qualifications

• Strong communication and interpersonal skills, including the ability to explain benefit information clearly and build professional relationships.
• Basic organizational and time-management skills to handle multiple accounts, deadlines, and follow-up tasks.
• Comfort with learning insurance and workplace benefits concepts, with attention to detail and accuracy in documentation.
• Proficiency with standard office software (e.g., email, spreadsheets, presentation tools) and willingness to use enrollment and CRM systems.
• Ability to work in a hybrid environment, including in-person client visits in Covington, LA and remote work from home.
• Demonstrated reliability, professional demeanor, and customer-focused mindset.
• High school diploma or equivalent required; associate or bachelor’s degree in business, communications, or a related field is beneficial.
• Prior customer service, sales support, or administrative experience is a plus; experience in insurance or employee benefits is helpful but not required.