What are the responsibilities and job description for the Racquets Front Desk & Pro Shop Coordinator position at COLONIAL COUNTRY CLUB?
Job Details
Description
A Fort Worth icon, Colonial Country Club offers a truly distinctive private club experience accompanied by the character, heritage and dynamic pursuit of excellence that has made Colonial legendary. As a member or guest, you will always feel a warmhearted invitation to form genuine connections and enjoy Colonial as a home away from home. The club offers a stunning environment to gather, dine, and pursue your passions, whatever they may be. All while cultivating community and building upon the tradition of excellence that has defined Colonial since it was established in 1936.
The Racquets Front Desk & Pro Shop Coordinator plays a key role in the daily operations and success of the Racquets Department. This dynamic position blends frontline customer service, staff oversight, and administrative support to ensure smooth, high-quality experiences for members. The ideal candidate is organized, proactive, and service-driven, with a keen attention to detail and a genuine enthusiasm for hospitality.
Key Responsibilities
Leadership & Staff Coordination
- Recruit, train, and supervise part-time desk and pro shop team members
- Develop and manage staffing schedules to ensure full operational coverage
- Provide ongoing mentorship and serve as the primary point of contact for support staff
- Oversee execution of daily opening and closing procedures
- Lead by example with a high standard of professionalism, accountability, and service
Front Desk & Pro Shop Operations
- Oversee all day-to-day functions of the Pro Shop and Front Desk
- Manage court reservation and scheduling systems
- Maintain instructor availability and monitor court usage
- Process POS transactions and manage fee collections accurately
- Assist members with retail purchases and general inquiries
- Coordinate with the Director of Racquets and Director of Retail on merchandise selection and purchasing
- Perform regular inventory checks and restock as needed
Event & Program Support
- Promote and support the execution of member events, tournaments, and team matches
- Maintain and update department calendars and signage
- Assist in capturing and sharing photos/videos for internal use and social media
Facility Presentation & Maintenance Oversight
- Ensure the Pro Shop and lobby areas are clean, well-organized, and welcoming at all times
- Monitor court and facility conditions, reporting any maintenance needs promptly
Qualifications
- Demonstrated experience in customer service within a club, racquets, or hospitality environment
- Strong leadership, communication, and organizational skills
- Experience with POS systems and scheduling/reservation software
- Ability to multitask and manage priorities in a fast-paced setting
- Proficiency in Microsoft Office (Outlook, Word, Excel); Canva or social media experience a plus
- Must be able to work weekends, evenings, and holidays as required to meet business operational requirements
Background check and drug screen required.
Full-Time Employee Benefits
- Medical, Vision, and Dental Insurance
- Disability Insurance
- Life Insurance
- Health Reimbursement Arrangement (HRA)
- 401(k) Retirement Plan with up to 4% Company Match
- Paid Time Off (PTO)
- Free Daily Onsite Meal
- Ongoing Training and Professional Development Paths
- Scholarship Opportunities
- Employee Recognition Programs
Salary : $18 - $20