CCAI Voice AI Solutions Developer

Position Summary

We are seeking a highly skilled CCAI Voice AI Solutions Developer to design, develop, and prototype conversational AI solutions for enterprise customer engagement platforms. This role will focus on building advanced voice IVR and chat experiences using Google Cloud Contact Center AI (CCAI), Dialogflow CX, and Genesys Cloud integrations within a telecommunications environment.

The ideal candidate will have strong hands-on experience with Google Cloud Platform (GCP), conversational AI technologies, backend integrations, and cloud-native architectures. This role requires both technical depth and the ability to collaborate with stakeholders to deliver innovative AI-driven customer experience solutions.

Key Responsibilities

• Design, build, and demonstrate conversational AI prototypes for voice IVR and chat using Dialogflow CX, CCAI Platform, and Agent Assist
• Develop intents, conversational flows, routing logic, and end-to-end customer journeys
• Research and propose innovative prototype ideas to improve customer experience and operational efficiency
• Build proofs-of-concept (POCs) and present solutions to leadership and stakeholders
• Deliver knowledge transfer (KT) sessions and create comprehensive technical documentation, including architecture diagrams, setup instructions, configurations, runbooks, and known issues
• Develop and deploy webhook services and backend integrations using Python and/or Java
• Implement API integrations and service-to-service communication patterns for enterprise-scale architectures
• Build event-driven and serverless applications using Cloud Run, Cloud Functions, and Pub/Sub
• Containerize applications and services using Docker and Kubernetes concepts where applicable
• Develop and maintain a Genesys AudioHook to GCP pipeline for real-time audio streaming and AI-driven insights
• Monitor, troubleshoot, and optimize application performance using Google Cloud Monitoring and Logs Explorer
• Collaborate cross-functionally to support end-to-end solution delivery within the Genesys Cloud ecosystem

Required Skills & Qualifications

• Strong hands-on experience with Google Cloud Contact Center AI (CCAI) technologies
• Experience with Dialogflow CX, including playbooks and conversational design
• Experience with the following Google Cloud technologies:
  • CCAI Agent Assist
  • CCAI Insights
  • CCAI Platform
  • Cloud Run
  • Cloud Functions
  • Compute Engine
  • Cloud Pub/Sub
  • Google Cloud DLP
  • Memorystore (Redis)
  • Firestore
  • BigQuery
  • Terraform
• Strong development experience with Python and/or Java
• Experience building webhook services, backend integrations, and API-driven architectures
• Knowledge of Docker and containerized deployments
• Familiarity with Kubernetes concepts and cloud-native architecture patterns
• Experience with Genesys Cloud integrations and cross-platform coordination
• Strong troubleshooting, debugging, and performance optimization skills

Desired Skills

• Google Professional Cloud Developer Certification
• Customer Engagement Suite with Google AI – Technical Expert credential
• Experience with speech-to-text and real-time audio streaming solutions
• Strong communication and stakeholder presentation skills

Work Arrangement

• Hybrid role based in Richardson, TX
• 7-month contract opportunity

If you are passionate about conversational AI, cloud-native development, and building enterprise-scale customer engagement solutions, we encourage you to apply.