Patient Care Coordinator

Patient Care Coordinator for Collindale Dental

To apply, please submit a resume AND a cover letter explaining why you’d be a great fit. Applications without both will not be considered.

About the Role

We are a locally owned, patient-focused dental practice seeking a warm and detail-oriented Patient Care Coordinator. You’ll be the face of our practice—helping patients feel informed and supported while keeping the financial side of their care running smoothly.

Key Responsibilities

• Greet patients and serve as their primary point of contact; assist with scheduling and confirmations
• Maintain accurate patient records (EHR); manage calls, correspondence, and referral coordination
• Collect payments and post accurately in Open Dental; manage and reconcile daily deposits
• Review treatment at checkout; explain fees, insurance estimates, and payment options clearly
• Coordinate with insurance billing partners; sending bills and refunds as needed
• Facilitating patient inquiries regarding billing, insurance and payment options
• Present and sign patients up for Membership Plans; emailing notifying of auto-renewals
• Ensure HIPAA compliance and maintain organized documentation and HIPAA and PCI compliance at all times

Qualifications Required

• Excellent customer service; a people-person who loves making our patients' day better and is great a building rapport
• Organized, detail-oriented, and accountable with strong follow-through
• Confident and compassionate discussing finances, copays, and payment options with patients
• Strong communication; comfortable in a fast-paced environment
• Comfortable handling money and basic financial reconciliation
• Positive, team-oriented attitude and commitment to patient confidentiality (HIPAA)

Preferred

• Dental or medical office experience and familiarity with dental insurance/billing
• Experience with Open Dental, Dental Intel, Microsoft Office, Google Workspace, or Slack
• Quick learner who adapts easily to new software and technology

Why Join Us

Privately owned and managed, we offer a supportive team culture, real opportunities for growth, and a genuine commitment to high-quality, patient-centered care.

Physical Requirements & Work Environment

This role requires the ability to sit and stand for extended periods, use a computer and phone for prolonged periods, perform repetitive hand/wrist motions (typing, data entry), occasionally lift up to 20 lbs, and move throughout the office as needed. Reasonable accommodations may be made for individuals with disabilities.

Additional Requirements

Employment is contingent upon reference and background checks. All staff must comply with HIPAA/patient confidentiality, PCI compliance and OSHA/infection control standards.

Fair Hiring Notice

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to fair, inclusive hiring practices and welcome applicants from all backgrounds.

Pay: $18.44 - $26.13 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Please include your cover letter below or write "Attached" if you've attached it instead.

Experience:

• dental office: 1 year (Preferred)

Location:

• Fort Collins, CO 80525 (Required)

Work Location: In person

Salary : $18 - $26