Program Administrator - Crisis Outreach Services

The Program Administrator of Crisis Outreach Services is responsible for providing management and oversight
of crisis programming including Mobile Crisis Outreach Team (MCOT), Youth Crisis Outreach Team (YCOT),
Access and Diversion, Continuity of Care, the Crisis Center and the crisis hotline. The Program Administrator
works closely with utilization management to ensure appropriate assessment, authorization, and utilization of
private psychiatric bed (PPB) funding and contracted psychiatric bed (CPB)/rapid crisis stabilization bed
(RCSB). This position is responsible for development and management of multiple contracts and budgets,
oversees performance metrics, and adjusts programming and staffing based on data trends, outcome measures,
and as contracting and community needs arise and/or evolve. Develops and presents reporting of outcomes, as
well as provides feedback for opportunities of improvement to Executive Leadership. Other duties as assigned to
best fit crisis services as needed.
Key responsibilities include: Responsible for supervision of workforce at various professional levels including
screening and hiring of staff, performance evaluations, and oversight of training, compliance, and competencies
of program staff. The Program Administrator will maintain quality assurance initiatives that include review of
records, development and revision of procedures and protocols, and training standards to promote positive
outcomes for individuals served. Establishes effective coordination across behavioral health programs,
providers, and community resources to ensure services are delivered with person centered, trauma informed
and least restrictive mindset. This position serves as a key role in community education and collaboration
providing presentations/public speaking engagements, maintains good working relationships with law
enforcement, hospitals, and community advocacy organizations, and seeks stakeholder feedback to ensure
community crisis response needs are met. The dashboards for all the programs overseen must be completed by
the fifth of every month.
Specific Targets: Ensures documentation is completed timely for all crisis services. Runs and reviews reports to
ensure crisis performance measures are compliant state requirements. Attends monthly team meetings. 90% of
full chart reviews score an 80 or higher and ensure the employees are meeting the target. ICW waitlist is coordinated,
maintained, and updated regularly per the contract and TAC.
Expectations include timely and thorough documentation, time management and organizations skills, active
collaboration with community partners, and strong teamwork abilities.
Crisis Services operate 24/7. This position may require working in environments with intensive crisis situations,
emergency services, and long or irregular work hours.
In the event of unforeseen circumstances that require the use of Paid Time off, employees are expected to notify their
supervisor within 4 hours of their regularly scheduled work time.
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved
language in the provision of services as needed.

Education, Training and Experience (including licensure and certification)

• Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for
credential of Licensed Practitioner of the Healing Art (LPHA) required.
• Previous Crisis experience preferred.
• English/Spanish bilingual preferred.
• Must have reliable transportation and valid driver’s license.

Knowledge, Skills, and Abilities
• Comprehensive knowledge and understanding of Info Item V standards, UM Guidelines related to community
mental health, and Texas Administrative Code required
• Comprehensive knowledge of mental health diagnoses, treatment, crisis procedures, psychotropic medications,
and clinical processes.
• Skilled at working with a variety of staff to develop efficient and effective systems for providing quality services
and the appropriate training to implement and monitor these processes.
• Able to communicate effectively verbally and in writing
• Able to delegate tasks appropriately amongst team members for operational excellence.
• Able to exercise constant flexibility and adaptability to accommodate the inherent nature of the behavioral
health crisis response as it relates to all aspects of service provision
• Able understand and synthesize a wide range of information
• Knowledge of computer technology and systems
• Ability to develop reports and other forms of communication for a variety of audiences and purposes.
• Able to deal with individuals and families in a compassionate and professional manner in order to reduce crisis
episodes and link to appropriate ongoing treatment.
• Skilled at public speaking, developing presentations, and working collaboratively with community stakeholders.
• Must have knowledge of cultural differences and ability to work with individuals from different cultural
backgrounds.