Student Services Specialist II (3 Positions)

Summary

Performs specialized clerical duties to support student services program. Maintains student records. Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.

Essential Duties and Responsibilities

• Provides assistance and information to students regarding admissions, registration, records, enrollment, fees and other areas of student services.
• Assists students on the correct ways to complete forms and applications. Explains the applications, requirements and restrictions. Reviews completed forms for accuracy and completeness.
• Processes application forms, reviewing student records for changes in status. Processes requests for transcripts, records and other information. Analyzes and determines the status of applications and forms, referring problems or unique situation to a supervisor for assistance and resolution. Notifies students of need for additional information.
• Enters application data onto a computerized student information system. Makes residency determinations, computes and collects fees, and accounts for money collected.
• Processes student documents; ensures accurate posting of student drops; ensures accurate accounting through computer entry of enrollment changes and fees collected or owed.
• Responds to requests from other educational institutions and agencies involving the verification of student status and records. Prepares and transmits routine correspondence for students, verifying student status and other information.
• Maintains student records which includes updating demographic and vital information and posting grades and changes. Reviews records to assure accurate information and timely collection of fees owed by students prior to release of transcripts.
• Reviews periodic reports, editing student files for conflicting or missing information. Collects, compiles, and summarizes information to support report preparation.
• Prepares and revises class lists for distribution to the appropriate sources.
• Performs clerical and typing work related to the office to which assigned. Maintains confidentiality of information processed or received during the course of performing assigned duties.
• Establishes and maintains files as directed. Assembles, collates and prepares materials for distribution. Performs work such as posting records, making arithmetical computations and securing information from clearly indicative sources.
• Provides assistance and general information to students on regulations and requirements for a variety of Student Services Programs.
• Assists students in correct procedures for completion of forms and applications. Reviews completed forms for accuracy and completeness.
• Answers telephones and provides information and assistance as required.
• Performs other duties as assigned that support the overall objective of the position.

Qualifications

Knowledge and Skills
The position requires record keeping, general office, and clerical skills. Requires a working knowledge of applicable College services, requirements, policies, and procedures governing admissions. Requires sufficient organizational skills to maintain up-to-date and accurate student files. Requires sufficient human relations skills to convey College information to new students and help resolve problems. Requires sufficient math skills to compute totals from existing fee tables.

Abilities
Requires the ability to maintain a complete set of records and reports consistent with defined requirements. Must be able to interact with a wide range of contacts with courtesy and patience. Requires the ability to maintain the confidentiality of student records and information. Must be able to perform all of the clerical and record keeping duties of the position including operation of computer software programs designed for student information.

Physical Abilities
Requires sufficient hand eye coordination to recognize numbers, letters, and words; to use a typewriter style computer keyboard. Requires auditory ability to carry on conversations in person and over the phone.

Education and Experience
High School diploma or equivalent required. Additional business or administrative training preferred. Minimum of three years of increasingly responsible clerical, loan servicing, or record keeping experience is required; within a College or other school setting is desirable.

Part-Time
11 Months
5 Hours/Week
240 Hours/Year
Range: 113
25-26 CSEA 2.3 Salary Schedules.pdf (Download PDF reader)

Note: Non-U.S. citizens who cannot provide evidence of authorization to work in the U.S. are ineligible for this position. The Redwoods Community College District does not sponsor non-U.S. citizens to work in the U.S.

Equal Employment Opportunity / Non-Discrimination Statement

The Redwoods Community College District is committed to equal employment opportunity and to fostering an inclusive, respectful, and equitable educational and work environment. The Governing Board supports the intent of the California Legislature to ensure that community colleges build a climate of acceptance and inclusion and that employment opportunities are equalized for all individuals.

It is the policy of College of the Redwoods not to discriminate on the basis of race, color, religion, national origin, sex, disability, age, or sexual orientation in its educational programs and its employment practices.

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

College of the Redwoods is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.

ADA Accommodation Notice

Applicants and nominees who believe they are covered under the Americans with Disabilities Act (ADA) and require accommodation during any part of the interview or selection process must submit a written request with documentation at least five business days prior to the date of need of the accommodation via e-mail to: College of the Redwoods Human Resources at HR@Redwoods.edu.

APPLICATION PROCESS:

You can now apply online by clicking on the job title you are interested in and clicking on the "Apply" link! After viewing the Job Description, click the 'Apply' tab. If this is the first time you are applying using our online job application, you will need to create an account and select a Username and Password. After your account has been established, you can upload it from a saved document on your computer, or manually enter your personal information.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications will be rejected if incomplete.

Please be aware, the District does not reimburse for expenses related to the recruitment process. unless otherwise noted.

All applicants for faculty and academic administrators must meet the minimum qualifications for the discipline as specified in Minimum Qualifications for Faculty and Administrators in California Community Colleges, published by the Board of Governors of the California Community Colleges. All degrees and credits earned in fulfillment of minimum requirements must be from accredited institutions. Faculty applicants who do not meet the minimum stated educational qualifications may apply for equivalency.

FOREIGN DEGREE HOLDERS

For positions requiring a degree, all foreign degree credentials must be evaluated by a third party to determine the equivalent U.S. degree and major, and the Foreign Credential Evaluation must be attached to your application before your application will be considered. Not attaching your Foreign Credential Evaluation will render your application incomplete. Evaluations should provide the name of the institution attended, a description of your credentials, the major field of study, and the U.S. equivalent for each credential. For a list of evaluating agencies, visit the State of California Commission on Teacher Credentialing. Note: Even if you obtained your graduate degree(s) in the U.S., you must attach a Foreign Credential Evaluation for your undergraduate degree if it was obtained outside the U.S.

For technical assistance, please contact NEOED's Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if your needing help with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.