Enrollment Services Generalist

Why choose the College of Lake County for your next opportunity?

The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year.

Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (ex: health insurance).

Position Title

Enrollment Services Generalist

Job Summary

The Enrollment Services Generalist provides accurate, timely information and assistance to students and the college community throughout the enrollment process. This role supports student registration, explains college programs, services, and procedures, and ensures confidential student information is handled with care. The Enrollment Services Generalist delivers excellent customer service through clear communication, sound judgment, and the ability to assist students with complex questions in a fast-paced environment.

Job Description

Student/Customer Services: 60%

• Provide frontline support and guidance to students, parents, and stakeholders on enrollment, records, financial aid, and related programs.
• Interpret and explain institutional, federal, and state policies accurately while maintaining confidentiality.
• Respond to inquiries via in-person, email, chat, and phone; escalate complex issues as needed.
• Participate in cross-training to support all student services areas.
• Conduct outreach to promote student engagement, recruitment, retention, and completion.
• Assist students with enrollment, financial aid, accounts, and the impact of course changes or withdrawals.
• Help students understand financial obligations and available resources.
• Coordinate follow-up and collaborate with team members for seamless service.
• Stay current on institutional and regulatory changes; suggest service improvements.
• Train students on online tools and provide general office support.
• Assist with onboarding and training of student employees.
  
  

Department Operations and Processes: 30%

• Generate reports and maintain accurate, confidential student records.
• Input data in accordance with institutional policies and procedures.
• Support service center operations and connect students with advisors or other departments.
• Participate in process improvements and system issue follow-ups.
  
  

Other: 10%

• Participate in cross-departmental initiatives and campus events.
• Identify and recommend process enhancements to improve efficiency and service delivery.
• Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position.
  
  

Physical: Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions.

Environmental: Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally.

Vision: Ability to observe in a near visual range with or without correction or reasonable accommodation. 

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Qualifications

• High School diploma or equivalent.
• Minimum of three (3) years of general office support or related experience.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. 
• Ability to follow instructions, manage multiple tasks, and meet deadlines independently, seeking guidance only for complex or unclear situations. 
• Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment. 
  
  

 

Desired Qualifications

• Experience in high-volume cashiering, customer service, or student services (e.g., registration, financial aid, admissions, orientation).
• Experience working with computer information systems used for student and employee data and reporting such as Workday.  
  
  

Work Schedule

Monday - Thursday 12:00pm - 6:00pm

Pay

$17.73/hour

Full-Time/Part-Time

Part time

Total Hours Per Week

24

Position Type

Staff

Job Family

Classified

Posting Date

04/29/2026

Expected Start Date

06/08/2026

Compensation Grade

B22

Location:

Grayslake Campus

Department

Welcome & One Stop Center Team

EEO Statement

College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).