What are the responsibilities and job description for the Enrollment Services Generalist position at clc?
Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for Part-Time or Part Time Staff Under 20 Hours (ex: health insurance). Position Title: Enrollment Services Generalist Job Summary: Under general direction of the Manager, Welcome and One Stop Center the Enrollment Services Generalist provides up to date, accurate information and assistance to students, staff, departments and community. The incumbent delivers comprehensive general information regarding all aspects of college procedures, programs and services that pertain to the enrollment process, as well as handling confidential information pertaining to our students. The Enrollment Services Generalist supports the registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provide excellent customer service including communication and the ability to handle with complex issues under pressure. Job Description: Student/Customer Services: 60% Provide frontline support and guidance to students, parents, and stakeholders on enrollment, records, financial aid, and related programs. Interpret and explain institutional, federal, and state policies accurately while maintaining confidentiality. Respond to inquiries via in-person, email, chat, and phone; escalate complex issues as needed. Participate in cross-training to support all student services areas. Conduct outreach to promote student engagement, recruitment, retention, and completion. Assist students with enrollment, financial aid, accounts, and the impact of course changes or withdrawals. Help students understand financial obligations and available resources. Coordinate follow-up and collaborate with team members for seamless service. Stay current on institutional and regulatory changes; suggest service improvements. Train students on online tools and provide general office support. Assist with onboarding and training of student employees. Department Operations and Processes: 30% Generate reports and maintain accurate, confidential student records. Input data in accordance with institutional policies and procedures. Support service center operations and connect students with advisors or other departments. Participate in process improvements and system issue follow-ups. Other: 10% Participate in cross-departmental initiatives and campus events. Identify and recommend process enhancements to improve efficiency and service delivery. Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position. Physical: Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; to occasionally stoop, bend, kneel, reach; to lift, carry, push, and/or pull up to 10 pounds frequently; to regularly operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; the ability communicate to exchange information; and the ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions. Environmental: Work will often occur in an office setting; where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally. Vision: Ability to observe in a near visual range with or without correction or reasonable accommodation. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Qualifications High School diploma or equivalent. Minimum of three (3) years of general office support or related experience. Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Ability to follow instructions, manage multiple tasks, and meet deadlines independently, seeking guidance only for complex or unclear situations. Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment. Desired Qualifications Experience in high-volume cashiering, customer service, or student services (e.g., registration, financial aid, admissions, orientation). Experience working with computer information systems used for student and employee data and reporting such as Workday. Work Schedule: Monday – Thursday 11:00 a.m. – 7:30 p.m. Friday 8:00 a.m. to 4:30 p.m. Pay: $17.73/hr. Full-Time/Part-Time: Full time Total Hours Per Week: 40 Position Type: Staff Job Family: Classified Posting Date: 05/13/2026 Expected Start Date: 05/28/2026 Compensation Grade: B22 Location: Grayslake Campus Department: Welcome & One Stop Center Team EEO Statement College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Please log into your Workday account to submit your application. Applications submitted outside of your Workday employee or student account will not be considered. College of Lake County (CLC) is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth. CLC achieved a milestone in 2025 with its designation as a Leader College of Distinction. CLC is part of the Achieving the Dream (ATD) Network, made up of 300 colleges committed to supporting student success at their institutions and promoting economic vitality throughout their communities. CLC has been a member of the ATD Network since 2019 and has held Leader College status since 2023.