What are the responsibilities and job description for the Temporary IT Service Desk Technician (F/T*) (3 Vacancies) position at College of Charleston?
POSTING INFORMATION
Internal Title
Temporary IT Service Desk Technician (F/T*) (3 Vacancies) (Re-Announcement)
Department
IT Support Services
Minimum Requirements
Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Proficient knowledge with PCs, MACs, Network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet, TCP/IP, wireless and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.
Additional Comments Regarding Position
Must be willing to work occasional evening and weekend hours. Must participate in on-call after hours support. Occasional travel may be required.
- The candidate filling this position may be eligible for healthcare benefits.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
**Pay rate is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
**Pay rate is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Hours Per Week
40
Pay Rate
**$20.25/HR
Posting Date
10/29/2025
Closing Date
11/12/2025
Benefits
- Health/Dental/Vision – Click Here
- Life Insurance
- Long Term Disability
- Retirement
- Free CARTA Bus Service
- Employee Assistance Program (EAP)
Open Until Filled
No
Posting Number
T202513
EEO Statement
The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.
Job Duties
Activity
Provides first-line chat, e-mail, telephone and walk-up support to clients for PC, network, software and other related issues. Monitors ITSM software for online requests submitted by clients. Documents and closes all calls and work orders in ITSM software.
Essential or Marginal
Essential
Percent of Time
35
Activity
Analyzes and resolves problems with PC’s, Apple computers, cellular telephones, printers, scanners and other peripherals in a quality and timely manner. Installs and supports client software. Supports and resolves problems with client connections to College VPN. Primarily uses remote connections for troubleshooting.
Essential or Marginal
Essential
Percent of Time
25
Activity
Interacts with the knowledge base to contribute and obtain relevant information for the organization and end users. Reviews, creates, completes and submits knowledge base articles for publication making sure articles adhere to defined standards.
Essential or Marginal
Essential
Percent of Time
20
Activity
Analyzes and resolves problems with VoIP in a quality and timely manner. Submits work order requests for adds, moves, changes, cabling and trouble reports to VoIP vendor.
Essential or Marginal
Essential
Percent of Time
10
Activity
Supports virus software and assists user with recovery from viruses. Assists in the campus IT disaster and recovery plan when necessary.
Essential or Marginal
Essential
Percent of Time
5
Activity
Assists with IT project implementations.
Essential or Marginal
Marginal
Percent of Time
5
Salary : $20