PI/Risk Management Manager

College Medical Center Phoenix is proud to be the newest addition to College Health Enterprises. We are dedicated to delivering the highest quality customer service with warmth, friendliness, and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight-knit group, and the autonomy to utilize your knowledge and experience.

Job Summary:

The Performance Improvement/Risk Management Manager assists the Director in planning and implementing the quality improvement program to enhance the quality of patient care. The PI/RMM serves as a patient advocate and supports initiatives focused on performance improvement and risk management within the organization. This role ensures compliance with regulatory standards and promotes best practices to achieve optimal patient outcomes.

Shift: Monday - Friday, 8:00 AM to 4:30 PM

Job Qualifications:

• Previous experience in a medical or behavioral hospital setting
• A Level One Fingerprint Card is required
• Flexible with scheduling and assignments; strong time management
• Excellent organizational skills, attention to detail, and accuracy
• Strong interpersonal skills, professional demeanor, and effective communication at all levels
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Access)
• Skilled in conflict resolution and handling patient complaints
• Ability to track, analyze data, assist with chart audits, and perform assigned special duties
  
  
  

Job-Specific Duties:

• Serve as the facility’s Patient Advocate to address and resolve patient complaints and grievances.
• Develop, administer, and maintain a customer service program to improve patient satisfaction.
• Investigate, document, and report issues related to patient care and safety, including timely reporting and trending analysis.
• Prepare and maintain accurate records, reports, and data for internal committees and leadership review.
• Support the Director of PI/RM in performance improvement projects, policy development, and staff education.
• Facilitate communication and collaboration among hospital departments to promote safety and service excellence.
• Ensure adherence to hospital policies, procedures, and compliance standards.
• Perform additional related tasks as assigned.
  
  
  

Placement in the pay range is based on multiple factors, including, but not limited to, relevant years of experience and qualifications. In addition to base pay, additional compensation may be available for CMC Phoenix roles, including shift differential and other special pay practices. The posted compensation is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.