What are the responsibilities and job description for the Customer Service Representative (6-month Contract) position at Collective Health?
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Start Date: June 8, 2026
Training shift: 8am-5pm MT (from June 8- July 2)
Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days)
At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.
As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.
What you'll do:
- Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
- Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
- Reporting into a Team Lead, this will be an essential role at Collective Health
Your skills include:
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Nice to have:
- 1 years of experience in a fast paced work environment
- 1 years experience in customer-facing role
- Bilingual (English/Spanish) is a plus
- Prior healthcare experience
- Bachelor's or Associate's degree
Pay Transparency Statement
This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). #LI-hybrid
Why Join Us?
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
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