Housekeeping Supervisor - Nantucket, MA

Brief Description

The Housekeeping Supervisor is dedicated to delivering exceptional hospitality and service excellence, with a focus on creating memorable guest experiences while driving operational efficiency and employee engagement. Situated at a family-friendly resort destination, this role features an array of premium amenities, including family-oriented activities, spacious accommodations, a vibrant pool area, and personalized guest services tailored for all ages.

The Housekeeping Supervisor will play a pivotal role in executing the shared vision of the ownership group for this distinguished property. This position collaborates with all hotel operations, including front office, sales, maintenance, and food and beverage departments. The Housekeeping Supervisor is responsible for maximizing profitability, leading a team of housekeepers, ensuring quality and cleanliness , enhancing guest experiences, and fostering a culture of excellence among the team. The ideal candidate will possess strong leadership abilities, luxury service expertise, and

a passion for creating unforgettable moments for families in a welcoming resort environment.

LOCATION: Nantucket, Massachusetts

Primary Responsibilities/Essential Functions

Guest Experience & Service Excellence:

• Ensure a high level of guest satisfaction from arrival to departure.
• Curate personalized experiences that reflect the hotel’s unique character.
• Maintain professional standards for ambiance, cleanliness, and employee appearance.
• Actively engage with guests and local community to build relationships.
• Utilize guest feedback to continuously improve service quality.
• Ensure all cleanliness is achieved at the highest quality through robust daily inspections and property walks.
  
  

Operational Management

• Oversee daily property operations to ensure efficiency and adherence to brand standards.
• Manage property expenses to maintain fiscal responsibility and profitability.
• Optimize inventory management processes for seamless operations.
• Implement technology solutions to enhance operational effectiveness.
• Regularly report on operational performance metrics to align with budget objectives.
  
  

Team Leadership & Development

• Build and inspire a high-performing team aligned with service standards.
• Lead by example, demonstrating professionalism and a strong work ethic.
• Provide training and development opportunities to staff for personalized service delivery.
• Foster a collaborative environment by assisting team members as needed.
• Promote a positive workplace culture that values professionalism and innovation.
  
  

Collaboration & Coordination

• Partner with relevant departments to ensure cohesive operations and guest experiences.
• Work closely with the Sales team to manage events and specialty programming.
• Coordinate with maintenance teams to uphold property standards and address repairs.
• Build relationships with stakeholders to support operational objectives.
  
  

Requirements

• Experience: Minimum 3 years in boutique or hotel management. Background in seasonal
  
  

markets are highly desirable but not required.

• Leadership: Proven ability to build and inspire high-performance teams, fostering a culture
  
  

of excellence and collaboration.

• Adaptability: Flexibility to meet the demands of a dynamic, 24-hour luxury operation that
  
  

sees volume fluctuation in a seasonal market.

• Problem Solving: Strong analytical skills and the ability to resolve challenges creatively.
• Tech-Savvy: Proficiency with G-Suite, Apple applications, and hospitality systems.
• Soft Skills: Exceptional interpersonal, communication, and presentation skills.
• Passion for Hospitality: Commitment to maintaining the highest standards of service and
  
  

guest experience.

Summary

Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.