Lead SAP IS-U Customer Service Architect - W2 only

Role: Lead SAP IS-U Customer Service Architect

Location Jackson, MI [hybrid]

Duration 6 months

Interview Video(s)

Status USC(-EAD)

Job Description: The SAP IS-U Customer Service Architect is a highly experienced role requiring deep industry knowledge, strong technical skills, and excellent communication abilities to align diverse stakeholders towards a cohesive and effective solution.

MUST HAVES:

• A minimum of 15 years of Industry Solution Utilities (IS-U)
• A minimum of 10 years of IS-U Customer and Contract Management

Please provide a MS Word resume AND have candidate quantify the following number of years and projects AS WELL AS list modules, end clients, certifications, and references

QUALIFICATION

Utilities Industry number of years

SAP number of years

SAP ECC number of years

S/4HANA number of years

SAP Industry Solution-Utilities (IS-U) number of years

SAP IS-U Customer & Contract Management number of projects

[Customer Master Data, Contract Management, Service Order Management, Billing & Invoicing, Integration with CRM, Mass Processes]

SAP IS-U Billing & Invoicing number of projects

SAP IS-U Device Management number of projects

SAP IS-U Energy Data Management number of projects

SAP Integration [FI, FI-CA, FI-CO, SD, MM, CRM, etc.]

Lead SAP IS-U Customer Service Architect for {list client(s)}

Other SAP IS-U Customer Services Architecture roles for {list client(s)}

Certification [list certification(s)]

References [list names/titles/company emails/company contact/LinkedIn profiles]

Job Requirements:

Solution Design and Blueprinting - Translating complex business requirements into a comprehensive, end-to-end technical and functional solution blueprint. This includes defining the system components, data flow, and integration strategy across the entire SAP landscape.

Module Integration Oversight - Leading integrated solution design across core SAP IS-U/CIS (Customer Information System) and related modules critical to customer service, such as Financial Contract Accounting (FICA), Billing, Device Management/Advanced Metering Infrastructure (DM/AMI), and CRM/CX (Customer Experience).

Advisory and Best Practices - Serving as a trusted advisor to clients and cross-functional teams, providing utilities industry best practices for both regulated and deregulated markets. This includes guidance on SAP's "Clean Core" and "Fit to Standard" methodologies.

Leading Workshops and Governance - Facilitating client and internal workshops, such as Conference Room Pilots (CRPs) and design sessions, to drive alignment, define scope, and ensure knowledge transfer. This also involves establishing solution governance across SAP and third-party platforms.

Digital Transformation and Road Mapping - Assisting clients in their digital transformation journeys (often leveraging S/4HANA), developing high-level strategic roadmaps, and ensuring alignment with overall business objectives.

Support for Project Lifecycle - Advising various workstreams, including cutover, data conversion, testing, and organizational change management (OCM), on functional best practices to ensure successful, high-quality solution delivery.

Technical and Functional Expertise - Acting as the Subject Matter Expert (SME) for all technical and functional aspects of the solution, resolving complex issues in escalated projects, and ensuring the final product meets performance, scalability, and security requirements.

Documentation and Deliverables - Producing key project deliverables such as design and configuration documentation, functional specifications, data migration specifications, test scripts, and training materials.

Leadership and Collaboration - Collaborating closely with project managers, technical teams, and other stakeholders, and often leading and mentoring junior team members