What are the responsibilities and job description for the Voice Engineer position at Collabera?
Job Title: Voice Engineer
Location: Charlotte, NC
Work Arrangement: Hybrid
Client Industry: Banking/Finance
Duration: 12 - 18 months CTH
About the Role
We are hiring a Voice Engineer to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking companies in the U.S.
What We’re Looking For:
- 8 years of Call Center Experience
- Strong knowledge of AvayaACM, AvayaCMS, AvayaSession Manager
Communication Manager (CUCM) is a MUST- Proficiency with Aspect, NICE voice recording, IVR, dialers, IVR and VoIP IVR & Broadsoft
- Knowledge of CTI, LAN/WAN, and switches and routers
- SIP understanding
Compensation
Hourly Rate: $60 - $70/hr
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to apexa.maru@collabera.com for more information. We look forward to speaking with you!
Salary : $60 - $70