What are the responsibilities and job description for the Tour Guide position at Collabera?
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30 offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details:
Industry Manufacturing
Work Location Moline IL 61265
Job Title Tour Guide
Duration 3 Years (Strong possibility of extension)
Job Description:
• Duties: Coordinates and plans all factory tours.
• Prepares tour guide work schedules ensuring appropriate number of tour guides are available for scheduled tours.
• Compiles data necessary to prepare files or create standard and special reports using defined formats.
• Performs office administrative duties including correspondence, invoicing, filing, bill payment, and reporting.
• Acts as the Company representative during factory tours and events.
• Trains tour guides on tour routes and appropriate information to provide guests.
Major Duties:
• Workers will provide tours for Dealers, schools, families, and customers.
• Training will be provided on client, client history, exhibits, and QC area.
• Schedule is very flexible. Most Tour Guides work anywhere from 4-12 hours a week as need or as available.
• Current Tour Guide shifts are M-F 9:00 am - 1:00 pm and 1:00 pm - 5:00 pm; Sat 10:00 am - 1:30 pm and; 1:30 pm - 5:00 pm, and Sun 12:00 pm - 4:00 pm.
• Beginning in November shifts will be split M-F 9:00 am - 1:00 pm, 11:00 am - 2:00 pm, and 1:00 pm - 5:00 pm.
• Guides are requested to work occasional weekends and holidays - on a rotational basis.
• Tour Guides may also be requested to provide VIP tours and assist with special events.
• The three major events at the Pavilion are: Learn and Play Day in July, the Tractor Show in September, and Craft Day every 3rd Sat of the month.
Qualifications
Requirements:
- Candidates must have strong customer service skills.
- An ideal candidate will have any or all of the following: a lot of knowledge about client through work experience, family, or research, experience in education or training, and/or experience working with/educating children.
- Computer skills are not necessary.
Additional Information
To know more about the position, please contact:
Monaliza Santiago
314-815-5414