Demo

IT Help Desk

Collabera
Oklahoma, OK Contractor
POSTED ON 5/22/2026
AVAILABLE BEFORE 6/18/2026
Pay Range: $16/hr. $17/hr.
 
Job Requirement:

  • 1-2 years of true help desk experience

  • Comfortable with remote, phone-based support

  • Experience in desktop/workstation support (AD, password resets, MFA, device troubleshooting)


  • Familiar with ticketing systems and handling daily volume



Day to Day in the role (responsibilities):




  • Handle approximately 10 inbound support calls per day

  • Manage and close approximately 10 tickets daily

  • Provide consistent ticket updates in ServiceNow

  • Troubleshoot user issues related to systems, access, and connectivity

  • Perform Active Directory tasks (password resets, user support)

  • Assist with MFA setup and troubleshooting

  • Support remote users via teams

  • Assist with software deployment (SCCM) and endpoint support

  • Troubleshoot VPN connectivity issues (FortiClient preferred)

  • Occasionally provide onsite support for:


    • WAP installations / upgrades

    • Network switch support

    • Server refreshes and major issues

Salary : $16 - $17

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