Field Service Technician

Job Summary:

This role supports the installation, programming, and maintenance of communication equipment for an industry-leading organization. The technician will work under close supervision and follow detailed instructions to support post-sale services, perform equipment audits, and assist customers in a break-fix environment. The position focuses on mobile and station work related to communication systems for single-site customers.

Key Responsibilities:

• Program mobile and portable radios and communication infrastructure

• Prepare, organize, and pack radio kits for shipment

• Perform data entry in Excel and Word, including barcode scanning

• Assist with loading and unloading equipment pallets

• Pick and pack radio system parts and kits per specifications

• Support inventory management and stock accuracy

• Receive and dispatch subscriber equipment

• Provide basic PC desktop support and Level 1 system administration

• Check and program radios, routers, switches, and desktop computers

• Follow standard operating procedures and customer service practices

Required Qualifications:

• Associate Degree, Technical Certificate, or equivalent military training

• Two years of technical work experience

• Familiarity with communication concepts, RF fundamentals, and basic networking

• General to intermediate knowledge of computer hardware and troubleshooting

• Ability to operate basic electronic test meters such as DVM, oscilloscope, and wattmeter

• Ability to log into computers, update spreadsheets, and work within internal systems

• Strong attention to detail and ability to follow instructions

• Customer-facing experience

Preferred Qualifications:

• Experience with communication radio equipment

• PC help desk or technical support experience

• Programming and test equipment familiarity

• Networking knowledge

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.

Pay Range: $30 – $36 per hour (depending on experience)