Desktop Support Technician

Job Title: Desktop Support Technician III
Duration: 6 months, potential for extension
Location: Brooklyn Park, MN - 55445
Schedule: On-site
Note:
Candidate will be expected to travel the Minneapolis metroarea daily. Typically, within 30 minutes of the office. Milage will be covered, but worker must provide their own transport.
 
Pay Rate: $35 - 37/hr 
 
Summary:

The main function of a Desktop Support Technician is to provide technical support and assistance for all computer systems and associated hardware and software within an organization. A typical Desktop Support Technician is responsible for troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime.
 
Job Responsibilities:

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  Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
  


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  Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  


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  Install, configure, and upgrade PC software and operating systems, including Windows 10, MS 365, and other required applications.
  


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  Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.
  


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  Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
  


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  Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.
  

 
Skill:

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  In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments.
  


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  Excellent troubleshooting skills for resolving a range of technical issues in a timely manner.
  


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  Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.
  


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  Strong customer service orientation with effective communication skills to interpret and advise on technical issues clearly.
  


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  Proven experience with helpdesk or IT support tasks and using issue tracking systems.
  


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  Ability to manage time and priorities within a fast-paced working environment, maintaining detailed records of incidents and solutions.
  

 
Preferred Experience:

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  Break/Fix troubleshooting
  


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  Service Now (highly preferred)
  


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  SCCM
  


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  Service Suite
  


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  Utility background
  


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  Selected candidate must be a highly motivated self-starter comfortable working in a fast-paced environment.
  

 
Education/Experience:

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  Associate’s degree in computer science or related field. OR equivalent work experience.
  


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  5-7 years of experience.
  

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.