What are the responsibilities and job description for the Customer Support/Account Rep – Sr position at Collabera?
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30 offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Candidates will be responding to incoming phone calls regarding various service issues on Morgan Stanley accounts.
• Calls will need to be responded to with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
• Inquiries may include questions about checks, debit cards, retirement and basic finance.
• Successful applicants will have a positive attitude and professional demeanor.
• Customer Service or Call Center experiences a plus.
• The ability to simultaneously navigate through multiple computer systems.
• Must demonstrate excellent communication skills, both oral and written.
• Candidates should have an affinity towards learning about Financial Services, basic market knowledge or previous experience within the industry.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Qualifications
Additional Notes:
• Candidates must have a 4-year degree (preferably in finance) OR financial services (banking) experience.
• Candidates must have flexibility in work hours (call center hours are 7 days/week, 7a-11p)
• Candidates must not have any scheduled time off during the training period (period of 9 weeks from start date)
• Bilingual candidates a plus! (Bilingual candidates must be fluent in BOTH English and Spanish).
Additional Information
To schedule an interview please contact:
Vishwas Jaggi
973-475-7482