Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Customer Service Representative is a support role for students and instructors, reporting to the Operations Manager. The primary responsibility of this role is to serve as the main point of contact for our internal and external teams. This includes supporting daily facility needs, identifying and solving procedural issues with the Operations Manager, and delivering exceptional “white glove” customer service to create raving fans of our customers and students.

Individuals in this role must be happy, patient, motivated, caring, and responsive. They are expected to be the face of the school and help create a positive, welcoming environment for everyone. This is a fully onsite position that requires schedule flexibility, including some evenings and weekends.

• Welcome all guests, check students in, and assist with enrolling, scheduling, and orientations
• Answer all in-person student inquiries regarding classes, testing, site information, state testing, and other questions in a timely manner
• Respond to virtual student inquiries via chat support, email, and phone in a timely manner
• Maintain accurate data entry of student information and upkeep of student and class records in the Customer Relationship Management (CRM) system
• Support the Operations Manager with instructor schedule confirmations, attendance documentation, inventory counting, cash reconciliation, reporting, and other daily operational tasks
• Assist with class preparedness by helping instructors prepare classroom materials and providing technology support as needed
• Help students with licensing applications
• Maintain a neat, clean, well-stocked, and well-maintained facility (classrooms, testing rooms, and common areas)
• Provide friendly service, support, and encouragement to all students
• Work off-site at special events such as expos, fairs, and career fairs as needed
• Complete other duties and special projects as assigned

• High school diploma or GED required; some college preferred
• Minimum 1–2 years of experience in customer-facing roles required
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Basic experience with CRM software preferred
• Excellent customer service skills with a pleasant demeanor and strong tact
• Ability to multi-task and use critical thinking in a fast-paced environment
• Ability to lift boxes up to 40 pounds
• Ability to sit or stand for extended periods of time
• Ability to set up, break down, and move tables and chairs for events
•  

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!