In-Store Sales and Customer Service Administrator

Bridgenet Communications is a leading provider of Internet and phone services, serving customers in On Top of The World Communities, Stone Creek, and Calesa Township.

Some of our great benefits include:

• Paid Holidays & Vacations
• Weekly Pay
• Health Benefits & matching 401K
• Employee Assistance Program
• Employee Referral Program
• Discount on fitness membership

Job Summary/Overview

The In-Store Sales Customer Service Administrator plays a vital role in delivering an exceptional guest experience within the DCM office. This position blends administrative precision with a hospitality mindset—creating a welcoming atmosphere, anticipating needs, and ensuring every customer interaction reflects care, courtesy, and professionalism. Responsibilities include processing customer contracts and warranties, managing inventory systems, coordinating appointments, fielding calls, and supporting sales and service operations. With an emphasis on hospitality, this role strives to make each guest feel valued and well cared for from the moment they connect with us.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may be expected to perform other duties as assigned, including working in different areas to cover absences or balance the workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Greets every guest warmly, creating a welcoming first impression, whether in person or over the phone.
• Treats all customers with grace, patience, and attentiveness, ensuring they feel heard, respected, and supported.
• Offers personalized assistance, anticipating needs and guiding guests through services and solutions with clarity and care.
• Maintains a clean, organized, and professional front-office environment that reflects hospitality and pride.
• Demonstrates discretion and confidentiality, instilling trust and comfort in all guest interactions.
• Provides troubleshooting for customer orders, account status, and service concerns with empathy and professionalism.
• Interacts with customers to provide information, resolve issues, and follow up on requests promptly.
• Manages incoming calls on a multi-line phone system with polished phone etiquette and professional courtesy.
• Welcomes prospective buyers, introducing them to appropriate team members and ensuring a seamless transition.
• Offers accurate information on products, programs, promotions, and company offerings in a friendly, guest-focused manner.
• Closes sales by building rapport, understanding guest needs, and presenting solutions confidently.
• Completes all required paperwork, contracts, and documentation with accuracy and timeliness.
• Supports the store team with organized data, reports, and administrative guides.
• Creates and maintains daily, weekly, and monthly reports to support operational excellence.
• Assists with scheduling appointments, coordinating calendars, and facilitating efficient customer flow.
• Manages inventory controls, both in-store and in the field, with attention to detail and accountability.
• Handles billing and accounts payable processes with accuracy and confidentiality.
• Participates in opening and closing procedures in accordance with company standards.
• Works cross-functionally with related departments to ensure smooth operations and guest satisfaction.
• Communicates clearly and respectfully with colleagues, contributing to a positive and cooperative team environment.
• Assists with special events and hospitality initiatives that enhance the customer experience.
• Maintains in-depth knowledge of products, pricing plans, accessories, and service features, including competitor offerings.
• Remains current on evolving technology such as Wi-Fi, data devices, and entertainment platforms.
• Upholds OTOW standards, company values, and hospitality protocols at all times.
• Maintains a positive and professional demeanor with residents, visitors, and coworkers.
• Promotes a safe and orderly workplace through proactive attention to safety and equipment maintenance.
• Performs other duties as assigned

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High School Diploma or equivalent required
• 2 years of sales or technical support experience required
• CRM system experience preferred

Skills and Knowledge:

• Must be able to read, write, and understand English and have strong verbal and written communication skills
• Bilingual (Spanish) preferred but not required
• PC proficiency is essential
• Microsoft Office skills required
• Customer service and service recovery skills are required
• Must have a strong attention to detail, be well organized, and be able to multitask, prioritize, and plan to accomplish tasks
• Ability to work effectively in a team setting and be able to meet deadlines efficiently

Personal Attributes:

• Strong emotional intelligence
• Honesty and integrity
• Proactive mindset, inquisitive, detail-oriented

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.

* Drug-free workplace *