Job Summary/Overview

The Cashier/Counter Attendant is the welcoming first point of contact for guests at The Faregrounds. This entry-level role takes and processes orders, supports accurate and efficient food and beverage handoff, maintains a clean guest-facing service area, and helps create an upbeat, organized experience across Faregrounds restaurants and concessions. Team members may be scheduled at Perch Coffee & Creamery, The Roost Bar, Cow Bird Express, The Yard Pizza Bar, Lucky Sparrow, or other event-service locations as business needs require.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome every guest in a friendly, professional manner; answer basic questions about menus, ingredients, pricing, and service flow; and help guests select items when appropriate.
• Accurately enter food and beverage orders into the point-of-sale (POS) system, process cash and credit-card payments, issue receipts, and follow all cash-handling and drawer-security procedures.
• Verify orders before handoff, communicate clearly with kitchen and/or bar teammates, and resolve routine order concerns promptly by involving a supervisor when needed.
• Receive and organize online orders to ensure accurate assembly and quick customer pick-up.
• Maintain a clean, stocked, and guest-ready counter area, including menus, condiments, beverage stations, pickup shelves, disposable serviceware, and dining-area touchpoints as assigned.
• Follow all company food-safety, sanitation, personal-hygiene, and safety practices, including proper handling of allergen-related questions and escalation of dietary requests to a supervisor or kitchen team member.
• Support responsible alcohol service when assigned to an alcohol-service location: check identification, follow company age-verification procedures, recognize when to request manager assistance, and never serve alcohol outside established policy.
• Assist with opening, closing, restocking, basic inventory counts, cleaning, trash removal, and event-day setup or breakdown as assigned.
• Work collaboratively with cooks, bartenders, other counter attendants, and management to maintain quick, accurate service during high-volume periods, events, and swim meets.
• Learn and follow all Faregrounds operational standards, appearance expectations, and guest-service procedures; be willing to work at multiple concepts as trained.
• Perform other duties as required.