On Call Event Staff

Job Summary/Overview

On-Call Event Staff support the safe, welcoming, and efficient operation of events at The Nest at Calesa and The Faregrounds. This flexible, event-based role may be assigned to guest arrival and directional assistance, ticket-taking and entry support, parking and traffic flow, food and beverage service, event setup and breakdown, venue cleanliness, and other guest-facing operational needs. Assignments, call times, and staffing levels are determined by the event calendar, expected attendance, and event-specific operating plan. Team members are scheduled as needed and are expected to deliver a professional, helpful experience on every shift.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guest Arrival, Directional Assistance & Event Flow

• Welcome guests, answer general event and venue questions, and provide clear directions to entrances, seating areas, restrooms, food and beverage locations, activity areas, exits, and other amenities.
• Assist with ticket-taking, guest check-in, wristbanding, scanning, queue management, and entry procedures as assigned.
• Support parking and pedestrian flow by directing guests safely and courteously in designated areas; communicate questions, congestion, or safety concerns to the Event Manager, security, or parking lead.
• Help maintain orderly guest movement before, during, and after events, including line management, wayfinding, and accessible-route support.

Event Operations, Service & Venue Readiness

• Assist with setup, reset, and breakdown of event spaces, including tables, chairs, linens, signage, stanchions, guest-service stations, equipment, and supplies, in accordance with event diagrams and supervisor direction.
• Provide food and beverage service when assigned, including buffet support, passed items, table service, beverage replenishment, bussing, and guest assistance, following established service standards. Some roles may be assigned to bar/beverage service, based on team member skills/experience and event demand.
• Maintain a clean, stocked, and guest-ready facility throughout the event, including pickup of litter, bussing, restocking service areas, monitoring restrooms and public spaces, and reporting cleaning or maintenance needs.
• Transport light supplies, equipment, and service items to and from designated storage, staging, and service areas as directed.
• Arrive at the designated call time in proper uniform, ready to complete assigned pre-event duties and remain through required post-event breakdown when scheduled.

Teamwork, Communication & Safety

• Follow instructions from the Event Manager, Event Captain, General Manager, or designated shift lead and remain flexible as assignments change during an event.
• Work collaboratively with operations, food and beverage, security, parking, maintenance, and event partners to support smooth event execution.
• Communicate guest concerns, incidents, lost-and-found items, facility issues, or service problems promptly to a supervisor.
• Follow company policies, event-specific procedures, venue rules, emergency-response protocols, and all applicable safety, sanitation, and responsible alcohol-service standards.
• Report unsafe conditions, accidents, injuries, or security concerns immediately to a supervisor.

Perform other duties as required.

Qualifications (Education, Experience, Technical Skills)

Education and Experience:

• High school diploma or GED preferred; current high school students may be considered where permitted by law.
• No prior event, banquet, or food-service experience is required. Experience in customer service, hospitality, retail, concessions, guest services, parking, sports venues, or events is a plus.
• Ability and willingness to learn assigned event procedures, guest-service expectations, venue layout, safety requirements, and relevant food- or beverage-service standards.

Technical Requirements:

• Ability to communicate clearly and courteously with guests, coworkers, and supervisors.
• Ability to follow written and verbal instructions, use basic event tools or ticket-scanning equipment after training, and complete simple incident or shift documentation when required.
• Basic math ability for ticketing, cash-handling, or event-service assignments after training.

Skills and Knowledge:

• Friendly, calm, and service-oriented approach in a busy public environment.
• Ability to work as part of a team, accept changing assignments, and ask for supervisor support when needed.
• Ability to work flexible shifts, including evenings, weekends, holidays, and outdoor event conditions, as required by the event calendar.
• Ability to stand and walk for extended periods; bend, reach, and lift or move supplies up to 25 pounds with or without reasonable accommodation.
• Reliable transportation and dependable attendance for assigned event shifts.
• Must be at least 17 years of age; (alcohol-service assignments require the minimum age and training must be age 21)

Preferred

• Food-handler, ServSafe, responsible alcohol-service, first-aid, or CPR certification.
• Experience with ticketing, crowd control, parking operations, banquet/catering service, concessions, sports venues, concerts, festivals, or similar events.
• Bilingual or multilingual communication skills.

Personal Attributes:

• Safety-minded
• Professional and friendly, even in challenging situations
• Reliable and punctual
• Adaptable and able to remain composed in a fast-paced environment
• Honesty and integrity
• Attention to detail
• Team-oriented/team player
• Positive, coachable, and eager to help

Working Conditions:

On-Call Event Staff work in a variety of indoor and outdoor event settings. The work environment may involve varying weather conditions, noise levels, crowds, uneven outdoor surfaces, exposure to kitchen or service areas, and changing event schedules.

Physical demands include:

• Prolonged standing and walking
• Frequent bending, stooping, and reaching
• Lifting or transporting event supplies and equipment as assigned.

Organizational Relationships

Reports to: Catering Manager and Nest General Manager

Supervises: none

Certifications and Licenses

A valid Florida Driver's License with an acceptable driving history is required.

SERV-SAFE certified