What are the responsibilities and job description for the Super Move Coordinator position at Coleman Worldwide Moving?
The Super Move Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Essential Functions:
- Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
- Track shipments' estimated time of arrival and delivery information and update company software and the carrier
- Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
- Monitor email for new shipment offerings and monitor quality scores and verify accuracy
- Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
- Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
- Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
- Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
- Other duties as assigned
Knowledge, Skills and Abilities:
- Knowledge of company software and Microsoft Office Suite
- Efficient data entry ability and problem-solving skills to ensure accurate records
- Ability to handle stressful situations and conversations
- Indoors
- Office Environment
- Sitting for long periods of time
Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations.