What are the responsibilities and job description for the Account Manager position at Cold Heading Co.?
Company Description Cold Heading Company is a long-established manufacturer of cold-formed fasteners serving the global automotive industry. Founded in 1912, the company has been a trusted partner from the earliest mass-produced vehicles to today’s advanced powertrain, braking, assembly, and safety system applications. Its brand is recognized internationally for strength, reliability, and longevity in manufacturing. Team members benefit from competitive salaries, bonus opportunities, medical, dental, and prescription coverage, company-paid life insurance, a 401(k) with company matching, and employer-supported career advancement training.
Role Description The Account Manager is a full-time, on-site role based in Warren, MI. This position is responsible for managing and growing customer accounts, serving as the primary point of contact for clients in the automotive sector. Day-to-day activities include handling inquiries, coordinating order details, tracking project timelines, and ensuring on-time delivery while maintaining high customer satisfaction. The Account Manager collaborates closely with production, quality, logistics, and finance teams to resolve issues, prepare quotes, monitor pricing and margins, and support long-term customer relationships. The role also involves identifying new business opportunities within existing accounts, preparing customer reports, and supporting strategic sales initiatives.
Qualifications
- Customer relationship management, account management, and client service skills, with the ability to build trust and maintain long-term partnerships.
- Sales, negotiation, and business development skills to identify opportunities, prepare proposals, and support revenue growth.
- Organizational, time management, and project coordination skills to manage multiple accounts, orders, and deadlines effectively.
- Analytical and problem-solving skills to interpret data, monitor performance, and address customer or production issues promptly.
- Clear written and verbal communication skills for interacting with customers, internal teams, and leadership.
- Basic understanding of manufacturing processes, automotive industry requirements, or industrial products; experience with fasteners is a plus.
- Proficiency with CRM systems and standard office software (e.g., MS Office Suite) for reporting, documentation, and communication.
- Ability to work on-site in Warren, MI, collaborate within cross-functional teams, and adapt to a fast-paced production environment.
- Relevant education such as an associate or bachelor’s degree in business, marketing, engineering, or a related field; equivalent experience will be considered.
- Prior experience in account management, customer service, or sales in manufacturing or automotive sectors is highly beneficial.