Division Manager

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Lead and oversee all division operations, including sales, distribution, warehouse, customer service, and administrative functions, to ensure efficient and profitable performance.
• Develop and execute strategic business plans that support divisional growth, operational excellence, and company objectives.
• Manage divisional financial performance, including budgeting, forecasting, expense control, and profit and loss (P&L) accountability.
• Monitor and drive achievement of key performance indicators (KPIs), operational metrics, and revenue targets.
• Identify and pursue new business opportunities while strengthening relationships with existing customers and key accounts.
• Analyze market trends, customer needs, and competitive activity to develop strategies that increase market share and profitability.
• Provide leadership, coaching, training, and performance management to develop a high-performing and engaged workforce.
• Establish clear performance expectations and hold team members accountable for achieving operational and business objectives.
• Ensure exceptional customer service by proactively addressing customer concerns, resolving issues, and maintaining strong customer relationships.
• Collaborate with internal departments to optimize inventory management, product availability, delivery performance, and customer satisfaction.
• Evaluate operational processes and implement continuous improvement initiatives to increase efficiency, productivity, and service levels.
• Ensure compliance with company policies, industry regulations, and applicable federal, state, and local laws.
• Partner with Safety to promote a culture of workplace safety and ensure adherence to safety programs, policies, and procedures.
• Participate in the investigation of workplace accidents, injuries, and insurance claims and implement corrective actions to prevent recurrence.
• Allocate resources effectively to support operational needs, business growth, and customer requirements.
• Represent the company professionally within the marketplace and community to strengthen Cold Front Distribution's reputation and business presence.
• Prepare and present operational, financial, and performance reports to senior leadership as required.
• Perform other duties and responsibilities as assigned to support divisional and organizational success.

Required Knowledge, Skills & Abilities

• Knowledge of distribution, warehouse, logistics, and DSD operations.
• Understanding of sales management, customer service, and business development principles.
• Experience with budgeting, forecasting, and P&L management.
• Strong leadership, coaching, and team development skills.
• Ability to analyze data, solve problems, and make sound business decisions.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, planning, and time management abilities.
• Proficiency in Microsoft and business management systems.
• Knowledge of workplace safety practices and regulatory compliance.
• Ability to manage multiple priorities and adapt to changing business needs.
• Ability to build effective relationships with customers, employees, and business partners.
• Ability to travel throughout the assigned territory as required.

Education & Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field; equivalent combination of education and experience may be considered.
• Five (5) to seven (7) years of progressive leadership experience in distribution, logistics, warehouse operations, sales management, or a related field.
• Experience managing multi-site operations, budgets, and profit and loss (P&L) responsibilities preferred.
• Experience leading, developing, and managing teams in a fast-paced operational environment.
• Direct Store Delivery (DSD) and/or food distribution industry experience preferred.

Physical Requirements & Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. This role requires the ability to sit, stand, walk, bend, reach, and use hands and fingers to operate office equipment and technology for extended periods. The employee may occasionally be required to lift and move items weighing up to 50 pounds. Frequent travel within the assigned territory is required, including operating a motor vehicle and visiting warehouse, distribution, and customer locations. The position may involve exposure to varying temperatures, including refrigerated and freezer environments, as well as warehouse conditions. Employees must be able to perform the essential functions of this position with or without reasonable accommodation.