Office & Operations Coordinator

Office & Operations Coordinator

Office Administration, Shipping & Manufacturing Support

About Us

Cold Air Inductions, Inc. is a growing manufacturing company based in Riley, Michigan. We take pride in our professionalism, agility, and customer-focused approach. Our mission is to remain a leader in high-quality, innovative manufactured products serving both domestic and military markets. We achieve this through teamwork, accountability, and strong partnerships with our customers and suppliers—working safely and efficiently to exceed expectations.

Job Summary

We are seeking a motivated, organized, and detail-oriented Office & Operations Coordinator to support daily office operations and serve as a key point of coordination across departments. This role includes hands-on training during a transition period as a current employee exits the position, ensuring continuity, knowledge transfer, and long-term success. The position requires flexibility to work both in the office and within the manufacturing environment as needed.

The ideal candidate is adaptable, eager to learn, and comfortable evolving with a growing business, including learning new ERP systems and supporting both office and production functions.

Key Responsibilities

Team Collaboration

• Communicate effectively with internal teams to support order processing, production scheduling, shipping coordination, and inventory tracking
• Assist in maintaining strong working relationships with suppliers and vendors

Inventory & Office Management

• Maintain office supply inventory and consumables for both the office and manufacturing floor

Shipping, Receiving & Dock Audits

• Conduct dock audits to verify order accuracy, quantities, and packaging prior to shipment
• Prepare shipments following dock audits, including shrink wrapping, banding, labeling, and staging for carrier pickup
• Coordinate and validate all incoming and outgoing shipments to ensure accuracy, completeness, and timely delivery

Production & Shipping Quality Checks

• Perform quality checks on production output and outgoing shipments to ensure products meet company standards, order requirements, and documentation accuracy
• Report discrepancies, damage, or quality concerns to management for resolution

Sales Order & Customer Support

• Process sales orders and maintain accurate records
• Respond to customer inquiries via phone and email regarding product information, pricing, order status, warranty claims, and general support
• Provide a high level of customer service and assist in resolving issues in a timely manner

Sales & Marketing Support

• Support Sales and Marketing representatives with administrative tasks and business-to-business customer coordination

Administrative Support

• File, organize, and maintain physical and electronic paperwork and records
• Perform additional administrative and operational duties as assigned by management

Qualifications

• High School Diploma or equivalent
• Strong written and verbal communication skills
• Minimum of 2 years of customer service experience
• Proficiency with Microsoft 365 (Outlook, Word, Excel)
• Experience with QuickBooks
• Willingness and ability to learn new ERP systems and adapt to evolving business processes
• Ability to work in a manufacturing environment, including:
• Standing, walking, kneeling, and bending for extended periods
• Lifting and moving materials (within safety guidelines)
• Performing shrink wrapping, banding, and labeling tasks
• Strong organizational skills and attention to detail
• Positive attitude with a willingness to learn, grow, and evolve with the business

Job Details

Job Type: Full-time

Schedule: Monday through Friday; 8am - 4:30pm

Work Location: In person

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Job Type: Full-time

Pay: $ $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you consent to a criminal background check for pre-employment screening in the even you are offered the position?

Experience:

• office and/or shipping: 1 year (Required)

Ability to Commute:

• Memphis, MI Required)

Work Location: In person

Salary : $19