What are the responsibilities and job description for the CRM Solution Specialist position at COIM USA INC?
Key Responsibilities
- Lead end-to-end CRM projects, including system enhancements, integrations, and process improvements
- Partner with stakeholders across sales, marketing, customer service, and operations to gather requirements and translate them into scalable Salesforce solutions
- Manage project scope, timelines, budget, risk, and resource allocation using formal project management methodologies (i.e., Agile, Waterfall, or hybrid)
- Oversee Salesforce customization, configuration, and integration with ERP and other enterprise systems commonly used in manufacturing environments
- Drive adoption and user engagement through training, documentation, and change management strategies
- Ensure data integrity, governance, and compliance with industry regulations (e.g., chemical safety and distribution standards where applicable)
- Monitor performance metrics and KPIs to continuously improve CRM system effectiveness and business outcomes
- Act as the primary liaison between business stakeholders, IT teams, and external vendors or Salesforce implementation partners
- Support sales operations, account management processes, and customer lifecycle management initiatives through training, troubleshooting, assistance, and regular interactions.
- Stay current on Salesforce platform updates and recommend enhancements aligned with business strategy