Office Manager

Location: Lowell, AR (100 Parkwood St office)

Employment type: Full-time, hourly (40 hours/week)

Schedule: Thursday–Monday, 7:00 AM–3:30 PM (includes weekends; Tuesday and Wednesday off)

Pay: $19 – $23 per hour, based on experience

Reports to: General Manager

About Cohova

At Cohova, our mission is to provide guests with a wide array of unique and luxury vacation rentals and homeowners with excellent vacation rental management. Each home is set up for guest leisure through our number one core value: Excellence in Hospitality. We manage 170 vacation homes across Northwest Arkansas, and our team includes specialists in guest services, property management, marketing, housekeeping and maintenance. We are a 100% locally owned business that offers corporate benefits, and we are looking for A-Players who take pride in their work.

The Role

Our Lowell office is the hub that keeps 170 vacation homes stocked and guest-ready. We are hiring an Office Manager to run it: open the office each morning, keep our offices organized and running smoothly, keep linens and supplies stocked, order and receive what our homes need, make sure every item gets to the right property on time, and help with admin and project work.

This is an office role, not a housekeeping role: you will not clean guest homes. Each morning starts with supporting our housekeeping and maintenance teams so they can stay focused in the field; office management, admin and project work fill the rest of your day. If you love organized shelves, accurate counts, and being the person the team can count on at 7 AM, we would love to hear from you.

What You Will Do

Office management and team support

• Open the office at 7:00 AM Thursday–Monday and complete the daily office checklist
• Hand off linens, supplies and property items to housekeepers and technicians, and run laundry exchanges
• Keep our offices and supply room organized and clearly labeled
• Handle light daily office upkeep: wipe down the kitchen and common areas, take out the trash, and keep shared workspaces tidy
• Manage office supplies, mail and packages, and coordinate office services and repairs
• Handle light IT support: set up and track company devices (computers, phones, printers), make sure team members are connected to the tools and accounts they need, and escalate bigger issues to our IT provider
• Help with light computer and admin work: data entry, updating spreadsheets and documents, scanning and filing
• Support project management: track to-dos, follow up with team members and vendors, and help keep projects moving to completion

Linens and supplies

• Build the next day's laundry bags for each scheduled clean
• Count linens and guest supplies weekly against set stock levels (coffee, soaps, paper goods, trash bags, laundry and dishwasher pods and more)
• Place supply orders on a company card within a monthly budget, track deliveries and backorders, and compare vendor pricing to keep costs down

Property items and deliveries

• Receive and check in deliveries, and tag each item to its property
• Create the delivery work order in our app (Breezeway) the same day an item arrives, so it goes out on the next clean or visit
• Track replacement requests from Guest Services and the field team through to delivery

Maintenance inventory

• Keep the maintenance parts and supplies stock organized (filters, bulbs, batteries and common repair parts), with a check-out log and reorder points

Lost and found and donations

• Log, store, and return or ship lost and found items, with receipts
• Schedule donation hauls for items that are not claimed

Records and billing

• Keep inventory records accurate in our systems (Breezeway, Google Sheets and Ramp)
• Upload a receipt for every purchase
• Prepare a monthly report of the supplies and items sent to each property, so homeowners are billed correctly

What Success Looks Like

• Laundry bags and supplies are ready before housekeepers arrive
• Core linens and guest supplies never run out
• Every item that arrives has a delivery work order the same day
• Every purchase has a receipt, and every item sent to a property is billed correctly at month-end
• The field team gets what it needs without having to chase anyone
• Our offices are clean, organized and ready for work every day
• Projects you are assigned are tracked, followed up on and finished on time

What We Are Looking For

• 1–2 years of experience in office management or administration, inventory, purchasing, a retail stockroom, hotel back-of-house or similar work
• Highly organized and accurate with counts and details
• Comfortable with computers and smartphone apps, including email, Google Sheets and Google Docs, and confident setting up devices and troubleshooting basic tech issues; experience with Breezeway, Guesty, Ramp or similar tools is a plus
• A clear, friendly communicator who follows through
• Able to work Thursday–Monday, including weekends, starting at 7:00 AM
• Able to lift 40 lbs and be on your feet for much of the day
• Valid driver's license and reliable transportation for occasional local supply runs
• Must pass a background check

What We Offer

• $19 – $23 per hour based on experience
• A consistent, full-time schedule: Thursday–Monday, 7:00 AM–3:30 PM
• Paid time off and paid holidays
• Health, dental and vision insurance, plus a 401(k)
• Employee discount
• Room to grow with a growing company

The Reality of Vacation Rentals

We work hardest when other people are on vacation. Weekends and holidays are our busiest times, which is why this role works Thursday through Monday. In return, you get a steady schedule with two consistent days off every week.

Equal Employment Opportunity

Cohova provides equal employment opportunities without regard to age, sex, pregnancy, sexual orientation, gender identity or transgender status, disability, race, color, national origin, religion, military service, genetic information, or any other characteristic protected by applicable law.