Front Desk Associate

Job Summary
We are seeking a reliable, personable, and detail-oriented Front Desk Associate to support daily operations. Cohesive Therapy is a holistic wellness center specializing in lymphatic drainage massage. Our company values are rooted in teamwork, self-sufficiency, and providing white-glove service to every client. We work as a collaborative team and place a strong emphasis on compassion, professionalism, and delivering an exceptional client experience. While this is an administrative role, strong customer service skills, confidence in client interaction, and a genuine interest in holistic wellness are essential. This position is ideal for someone who enjoys wearing many hats and thrives in a fast-paced, people-centered environment. Bilingual abilities, customer service, EMR scheduling, and social media experience are highly valued.

Duties

• Greet and assist clients with warmth and professionalism
• Schedule appointments and manage calendars
• Assist clients with questions about services, packages, memberships, and products
• Answer phones, return calls, and conduct client outreach and reminder calls
• Make cold calls and proactive outreach to potential clients, referral partners, and past clients to help fill the schedule and generate new business
• Handle billing, payments, and EMR software (we use Jane)
• Basic insurance claim-related tasks
• Assist with office setup and closing procedures
• Keep common areas, retail displays, and front desk areas clean and organized
• Turn rooms between sessions, manage laundry, and support general cleaning tasks
• Monitor inventory levels for retail products, treatment supplies, office supplies, and other center necessities
• Create and send promotional newsletters and advertisements (Mailchimp)
• Assist with basic marketing and social media tasks (Canva experience a plus)
• Create and schedule posts for Instagram and Facebook
• Support day-to-day center operations and assist with additional administrative needs as they arise
• Attend community events, races, wellness events, expos, and local promotional events with the Cohesive Therapy team

Requirements

• Required: Prior experience in a front desk, administrative, or client-facing customer service role
• Strong communication and phone etiquette skills
• Comfortable interacting with clients throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Willingness to help with cleaning, chores, and center upkeep
• Comfortable being on your feet and moving throughout the center
• Team-oriented with a positive, growth-minded attitude
• Interest or passion for holistic health and wellness
• Experience with marketing, social media, or Canva is a plus (not required)
• Open availability during the week

If you are organized, personable, adaptable, and excited to be part of a growing holistic practice, we would love to hear from you.

Please do not show up at our facility without a scheduled interview. We are appointment only

Pay: $16.66 - $21.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Flexible schedule
• Free parking
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Vancouver, WA 98661 (Required)

Work Location: In person

Salary : $17 - $21