Senior Field Service Engineer - Co2 Lasers

Job Description

Job Summary: Coherent is a world leader of lasers and laser-based technology for materials processing, microelectronics, scientific, life sciences and medical customers. The light we deliver touches almost every aspect of human life—vision correction to cell analysis, precision welding to 3-D metal printing, gravity wave detection to brain research. Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology.

Our team is seeking a Senior Field Integration Engineer at our Bloomfield, CT location. The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool. The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.

Primary Duties & Responsibilities

The primary responsibilities for this position are:

• Enable new customer design wins through early integration Engineering Support.
• Support customer service issues. Coordinate with Global Service Team, Sales and Product Line Management to quickly solve costumer issues utilizing Global Service teams and internal Bloomfield Resources.
• Be the first escalation contact to the Business unit for customer complaints and support.
• Customer Visits
• Install and integrate CO 2 products at selected customer sites.
• Train customers on laser use, integration, and applications-related issues.
• Resolve service/integration issues through on-site visits.
• Documenting customer visits.
• Train Coherent Personnel on CO 2 products.
• Train & certify CO 2 Product trainers at Coherent’s Bloomfield Facility, other worldwide Coherent Facilities and at customer sites.
• Coordinate tracking of trained personnel with the Corporate Training team. Monitor who is trained and identify needs for retraining.
• Train personnel at Field and Contact Centers.
• Drive creation of training materials, including course syllabi, training manuals, Integration Manuals, Service Manuals, Instructor Manuals, etc.
• Owner of Installation Manual, Service Manual, Installation Checklists
• Drive creation and maintenance of selected product documentation related to the integration and service of CO 2 products as part of New Product integration Process.
• Owner of driving maintenance of released manuals utilize corporate resources.
• Provide customer communications on new product (PIBs), changes, and Field issues (FSBs)
• Provide data analysis support to the Service and Product Marketing teams to enable decision making. Data includes structured and unstructured data such as service events, installation base, pricing, customer feedback, and more.
• Represent the voice of the customer regarding laser use, installation and maintenance on New Product Development teams.
  
  

Education & Experience

• Minimum 5 yr. experience .
• BS/MS Technical Degree or equivalent degree.
  
  

Skills

• Requires several distinct knowledge/skill areas. Experience OR a high degree of aptitude is needed in each of these areas:
• CO 2 Laser Product knowledge. Good knowledge of laser product specifications and capabilities. Detailed knowledge of electrical interface and diagnostics.
• CO 2 Laser Integration & Applications knowledge. Detailed knowledge of how CO 2 are implemented and used in common processes (cutting, drilling). Includes knowledge of cutting heads, scanner heads, laser/work piece motion systems, computer interfaces, beam diagnostics, etc.
• Ability to communicate with customers. Customer friendly attitude and communications.
• Written communication skills. Ability to create and pull together clear and organized training and product documents with minimal help from others.
• Ability to synthesize data into clear actionable insights.
• Excellent time management skills. Ability to self-direct work. Ability to receive inputs from multiple stakeholders, prioritize, and independently create a prudent path forward.
• Self-motivated to achieve excellent results towards stated goals.
• Mind-set that is constantly looking for ways to improve products and processes through on-going improvements.
• Proven LEADER in a team environment. Ability to complete several complex tasks in a timely way.
• Expected travel is 25% – 50%.
  
  

Working Conditions

• Industrial / manufacturing w/ limited clean room environment
• Safety focused work with regards to self and system
• Requires frequent travel to customer sites, including overnight stays, and occasional international travel (travel approximately 25% to 50%).
• Requires rotational on-call time
• Varies from normal office, remote office, and customer work site associated conditions (site conditions vary by location, flexibility required)
  
  

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Ability to work on a ladder safely and effectively
• Ability to wear required PPE (may include safety glasses, finger cots, safety shoes, hair coverings, hearing protection, etc.)
• Must have good manual dexterity
  
  

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality And Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com .

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

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