What are the responsibilities and job description for the Workday HCM Consultant - Global AMS (Application Managed Services) position at Cognizant?
The Workday HCM Consultant – Global AMS (Global Application Managed Services) is a well experienced post-production Workday professional who is dynamic, fast-paced, and familiar with the managed services construct. As a Workday AMS Consultant, you will bring your functional and business skills, ability to keep the business context in sight, and roll-up-your-sleeves work ethic to a team with a positive, can-do attitude, a collaborative culture, and a passion for helping our clients to be successful.
Responsibilities
Responsibilities
- Onshore Consultant who works on Functional/Technical workstream for the assigned set of accounts.
- Apply and execute various AMS (Application Managed Services) & Implementation methodologies/activities in these Workday Functional/Technical engagements
- Should collaboratively work with the Global Delivery Center (GDC) team on day-to-day activities, incidents, root cause analysis, and other work requests
- Provides on-call support and holiday coverage as required
- Deep knowledge in SLA constructs and adherence
- Coordinate with external and internal stakeholders to create high business impact.
- Contribute to the operational efficiency of the Workday practice.
- Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for HR and the business at large.
- Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
- Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits
- Ensures system design fits the needs of the user.
- Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment
- Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team
- Drive continual business processes improvements throughout the organization
- Bachelor’s degree or equivalent experience
- Minimum of 3 years of Workday HCM Configuration experience and experience in client facing roles handling managed services in a global delivery model
- Workday certification is preferred
- Able to multitask and perform a variety of duties
- Good communication and interpersonal skills
- Willingness to go the extra mile to solve customer problems.
- Good Analytical skills with ability to solve complex incidents, provide suggestions\best practice
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.