On-site Patient Advocate

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a Client’s facility in Kansas City.

As a Patient Advocate, you will make a meaningful impact by connecting uninsured patients with programs that help cover their medical expenses. In this role, you will serve as a liaison between patients, hospitals, and government agencies to ensure eligibility for Medicaid, Social Security, county indigent programs, and other types of healthcare funding.

Shift: Monday to Friday 7-4pm or 8-5pm CST, Onsite. May require local travel.

In This Role, You Will

• Complete and follow through on applications until approval
• Ensure timely and accurate documentation in applicable systems
• Provide exceptional customer service
• Maintain and manage patient account work queue
• Collaborate with hospital staff and other stakeholders
• Handle incoming and outgoing calls, track necessary enrollment paperwork
• Maintain structured contact with applicants and government agencies
• Assist applicants in gathering required documents
• Review patient information for eligibility and accuracy
• Develop professional relationships with hospital staff
• Adhere to confidentiality, EMTALA, and HIPAA guidelines
• Work effectively with diverse groups and demonstrate strong communication, organization, administrative, and time management skills
  
  

What You Need To Have To Be Considered

• High School or GED required; Six months to one year of related experience and/or training
• Knowledge of Medicaid guidelines or prior experience working with Medicaid programs.
• Professional experience with state and federal programs
• Adaptability to adjust with new tools, workflows or updates to government programs
• Strong administrative and customer service skills
• Self-motivated and able to work independently
• Strong oral and written communication skills
• Ability to navigate hospital settings and patient rooms
• Excellent multitasking and time management skills
• Proficiency in Microsoft Office Suite
• Prior hospital experience preferred
  
  

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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