What are the responsibilities and job description for the Patient Advocate position at AllWays Community Health Center?
Description
Job Summary:
This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.
Essential Functions
Requirements:
Physical Abilities
Stand Occasionally
Walk Occasionally
Sit Constant
Handling/Fingering Frequently
Reach Outward Frequently
Reach above Shoulder Frequently
Climb Not Applicable
Crawl Not Applicable
Bend Occasionally
Push Pull
12 lbs or less Occasionally
13-25 lbs Occasionally
26-40 lbs Occasionally
41-100 lbs Occasionally
Lift Carry
10 lbs or less Occasionally
11-20 lbs Occasionally
21-50 lbs Occasionally
51-100 lbs Occasionally
Over 100 lbs Occasionally
Job Summary:
This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.
Essential Functions
- Greet Patients.
- Schedule appointments.
- Call appointment reminders to patients.
- Assure patient paperwork is complete.
- Answer telephone.
Requirements:
- Ability to work well with the public.
- Pays attention to detail.
- On site during clinic hours.
- Communicates effectively.
- Represent the clinic to the community in a consistently positive and effective manner.
- Greet public in a positive, polite manner.
- Maintain a neat work and reception area.
- Assist patients in completion of paperwork as needed.
- Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
- Updates patient information as needed.
- Answers telephone and handles calls in a friendly, professional manner.
- Records messages accurately for personnel not available.
- Conducts patient satisfaction surveys.
- Maintains open communications with clinic staff.
- Able to utilize electronic health record software correctly.
- Schedules patients in an appropriate manner.
- Gathers proof of income and assigns sliding fee scale appropriately.
Physical Abilities
Stand Occasionally
Walk Occasionally
Sit Constant
Handling/Fingering Frequently
Reach Outward Frequently
Reach above Shoulder Frequently
Climb Not Applicable
Crawl Not Applicable
Bend Occasionally
Push Pull
12 lbs or less Occasionally
13-25 lbs Occasionally
26-40 lbs Occasionally
41-100 lbs Occasionally
Lift Carry
10 lbs or less Occasionally
11-20 lbs Occasionally
21-50 lbs Occasionally
51-100 lbs Occasionally
Over 100 lbs Occasionally