IT Support Technician

Cognizant is seeking an IT Support Technician for a full-time opportunity in Washington, DC. This is a full-time onsite opportunity. Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or anytime in the future

The General IT Support Technician(L3) will be required to support each line of business on a dedicated

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations, over the phone,
  
  

remote connection software, chat, and email

• Flexible, able to multitask, and prioritize reported issues
• Provide a high level of customer service to users seeking problem resolution
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in internal ticketing systems
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Logistics responsibilities include providing overall management in daily administration, asset
• Distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
• Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing
  
  

spaces and technical support of event spaces and events.

• Proven experience in end-user network troubleshooting tools and practices, including basic understanding of network infrastructure
• Act as the local escalation point for level 1 and level 2 technicians. Be a liaison for escalations to the local or regional FTE and cross[1]functional partners.
  
  

Qualifications

• Technical support professional with 5-7 years’ experience in the IT technical support field focused on end-user support
• Proven experience as a help desk technician or IT support technician
• Excellent understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products
  
  

including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.

• Ability to diagnose and resolve complex end-user technical issues
• Proficiency in English, excellent task management, verbal, and written communication skills
• Customer-oriented technical professional.
  
  

The salary range for this role is between $63,000 and $74,000 depending on skills and qualifications of the candidate. Applications will be accepted till 9/30/2026.